IBM Support

JR53455: EMAIL NOTIFICATIONS IN IBM BPM V8.5.5 ARE NOT VISIBLE IN EMAIL CLIENTS SUCH AS IOS

Direct links to fixes

8.5.5.0-WS-BPM-IFJR53455
Version 8.5 Refresh Pack 7 for the IBM Business Process Manager products

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APAR status

  • Closed as program error.

Error description

  • You receive an email notification on your mobile device, but you
do not see any text. Instead, you see a MIME attachment that
cannot be opened.

PRODUCTS AFFECTED
IBM Business Process Manager (BPM) Advanced
IBM BPM Standard
IBM BPM Express

Local fix

  • 



Problem summary


    

  • An email gadget feature was added to IBM BPM V8.5 that uses a
MIME attachment. In IBM BPM V8.5.5, this feature was incorrectly
turned on by default as part of the new IBM BPM endpoint
feature. As a result, the body of the email is blank and some
mobile devices cannot open the MIME attachment.

    



Problem conclusion


    

  • A fix for IBM BPM V8.5.5.0 is available that restores the
default email behavior prior to the new features being added.

On Fix Central (http://www.ibm.com/support/fixcentral), search
for JR53455:

1. Select IBM Business Process Manager with your edition from
the product selector, the installed version to the fix pack
level, and your platform, and then click Continue.
2. Select APAR or SPR, enter JR53455, and click Continue.

When you download fix packages, ensure that you also download
the readme file for each fix. Review each readme file for
additional installation instructions and information about the
fix.

    



Temporary fix


    

  • Not applicable

    



Comments


    

  • 



APAR Information




    

  • APAR number
    JR53455
    • 

  • Reported component name
    BPM STANDARD
    • 

  • Reported component ID
    5725C9500
    • 

  • Reported release
    855
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2015-05-28
    • 

  • Closed date
    2015-07-01
    • 

  • Last modified date
    2015-07-01
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    BPM STANDARD
    • 

  • Fixed component ID
    5725C9500
    • 



Applicable component levels


    

  • R855  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"855","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            16 October 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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