IBM Support

JR52970: WITH INTERIM FIX JR48814 INSTALLED, IBM PROCESS PORTAL HANGS WHEN YOU HOVER OVER THE COMMENTS FOR A PROCESS INSTANCE

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • If you installed interim fix JR48814 on IBM Business Process
    Manager (BPM) V8.5.0.1, when you display details for a process
    instance in IBM Process Portal and then hover over the circle to
    display comments for the instance, Process Portal might hang
    for several minutes before displaying the comments.
    
    PRODUCTS AFFECTED:
    IBM BPM Advanced
    IBM BPM Standard
    IBM BPM Express
    

Local fix

Problem summary

  • No additional information is available.
    

Problem conclusion

  • A fix for IBM BPM V8.5.0.1 is available that ensures Process
    Portal does not hang and you see the comments for an instance
    immediately.
    
    On Fix Central (http://www.ibm.com/support/fixcentral), search
    for JR52970:
    
    1. Select IBM Business Process Manager with your edition from
    the product selector, the installed version to the fix pack
    level, and your platform, and then click Continue.
    2. Select APAR or SPR, enter JR52970, and click Continue.
    
    When you download fix packages, ensure that you also download
    the readme file for each fix. Review each readme file for
    additional installation instructions and information about the
    fix.
    

Temporary fix

  • Not applicable
    

Comments

APAR Information

  • APAR number

    JR52970

  • Reported component name

    BPM STANDARD

  • Reported component ID

    5725C9500

  • Reported release

    850

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-03-31

  • Closed date

    2015-09-08

  • Last modified date

    2015-09-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM STANDARD

  • Fixed component ID

    5725C9500

Applicable component levels

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
31 August 2023