JR51877: THE SECOND TIME YOU CLICK ON A COMPLETED TASK IN IBM PROCESS PORTAL, THE WARNING MESSAGE AND INSTANCE DETAILS ARE NOT SHOWN

8.0.1.3-WS-BPM-IFJR51877
Version 8.5 Refresh Pack 6 for the IBM Business Process Manager products
Version 8.5.0 Fix Pack 2 for the IBM Business Process Manager products

APAR status

• Closed as program error.

Error description

• In IBM Process Portal, when you click a completed task in the
  Work > My Tasks task list, you should see a warning message that
  indicates that the task has already been completed. After you
  close the message, the details for the process instance that the
  task is associated with should be displayed in the left pane
  and the right pane should be updated to show the process
  instance stream. This behavior occurs correctly the first time
  you click a completed task. However, if you click a completed
  task again, Process Portal does not display the warning message
  but only the task name in the left pane. The right pane is not
  updated.
  
  PRODUCTS AFFECTED:
  IBM Business Process Manager (BPM) Advanced
  IBM BPM Standard
  IBM BPM Express
  

Local fix

Problem summary

• An internal flag indicating that a message is being displayed
  stays turned on, even after you close the message.  As a result,
  the next time you click a completed task, the IBM BPM thinks
  that a message is already being displayed and, therefore, does
  not display the message. Because closing the message displays
  the instance details in the left pane and the process instance
  stream in the right pane, those actions do not recur until you
  log in to and log back out of Process Portal, thereby resetting
  the flag.
  

Problem conclusion

• A fix is available for IBM BPM V8.0.1.3 that properly clears the
  internal flag when you close the warning message, allowing the
  message to be displayed as needed after the first time it is
  displayed.
  
  On Fix Central (http://www.ibm.com/support/fixcentral), search
  for JR51877:
  
  1. Select IBM Business Process Manager with your edition from
  the product selector, the installed version to the fix pack
  level, and your platform, and then click Continue.
  2. Select APAR or SPR, enter JR51877, and click Continue.
  
  When you download fix packages, ensure that you also download
  the readme file for each fix. Review each readme file for
  additional installation instructions and information about the
  fix.
  

Temporary fix

• Not applicable
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM STANDARD

• Fixed component ID

  5725C9500

Applicable component levels

• R801 PSY

     UP