JR51310: QUICKLY LAUNCHING TWO NEW PROCESS INSTANCES IN IBM PROCESS PORTAL RESULTS IN DISPLAY OF "LOADING..." INSTEAD OF THE COACH

Version 8.5 Refresh Pack 6 for the IBM Business Process Manager products
Version 8.5.0 Fix Pack 2 for the IBM Business Process Manager products

APAR status

• Closed as program error.

Error description

• To launch two new process instances, if you click a process link
  from the launchable process list twice in rapid succession, the
  task completion view, which should display the coach for a task
  from one of the launched process instances, might display
  "Loading..." instead. The coach is never displayed.
  
  PRODUCTS AFFECTED:
  IBM Business Process Manager (BPM) Advanced
  IBM BPM Standard
  IBM BPM Express
  

Local fix

• Click the Work tab and manually select the newly created task
  that you want to work on.
  

Problem summary

• In the task completion widget code, a callback function that
  handles switching the widget to display the coach for the
  current task being worked on does not check whether the task
  currently being displayed must be unloaded from the widget
  before the switch occurs.  Launching multiple instances in rapid
   succession could cause the callback function to erroneously
  unload the first instance's task in response to the second
  instance's task being ready for display, which is before the
  first task can be displayed and completed by the user, leaving
  the widget in a state where it would not be able to display
  either task.
  

Problem conclusion

• A fix is available for IBM BPM V8.5.0.1 that fixes the callback
  function logic so that it unloads only the current task and only
   when you have completed that task. Then the next task is
  displayed, which is queued internally while the current task is
  being worked on.
  
  On Fix Central (http://www.ibm.com/support/fixcentral), search
  for JR51310:
  
  1. Select IBM Business Process Manager with your edition from
  the product selector, the installed version to the fix pack
  level, and your platform, and then click Continue.
  2. Select APAR or SPR, enter JR51310, and click Continue.
  
  When you download fix packages, ensure that you also download
  the readme file for each fix. Review each readme file for
  additional installation instructions and information about the
  fix.
  

Temporary fix

• Not applicable
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM STANDARD

• Fixed component ID

  5725C9500

Applicable component levels

• R850 PSY

     UP