JR51057: EMAIL NOTIFICATION DOES NOT CONTAIN THE NAME OF USER TASK BUT IT CONTAINS THE NAME OF THE SERVICE IMPLEMENTATION INSTEAD

8.5.5.0-WS-BPM-IFJR51057
8.5.0.1-WS-BPM-IFJR51057
Version 8.5 Refresh Pack 6 for the IBM Business Process Manager products
Version 8.5.0 Fix Pack 2 for the IBM Business Process Manager products

APAR status

• Closed as program error.

Error description

• When a user task is created, the potential owners might receive
  an email with details about that user task. This email might
  contain the task's subject or the user task's service
  implementation. It does not contain the name of the user task
  as it is modeled in the business process definition (BPD). When
  the email notification is delivered, the activity name should be
  the user task's name; however, it is the name of the service
  implementation. The actName value from the email templates
  contains the name of the service that implements the task
  instead of the name of the task itself.
  

Local fix

Problem summary

• No additional information is available.
  

Problem conclusion

• A fix is available for IBM BPM V8.5.0.1 that introduces the new
  replacement variable ?userTaskName? to also allow you to specify
  the user task's name as part of the email template. During the
  email notification, the variable is replaced by the name of the
  user task.
  
  On Fix Central (http://www.ibm.com/support/fixcentral), search
  for JR51057:
  
  1. Select IBM Business Process Manager with your edition from
    the product selector, the installed version to the fix pack
    level, and your platform, and then click Continue.
  
  2. Select APAR or SPR, enter JR51057, and click Continue.
  
  When you download fix packages, ensure that you also download
  the readme file for each fix. Review each readme file for
  additional installation instructions and information about the
  fix.
  
  To use the new replacement variable, complete the following
  steps:
  1. In 100Custom.xml and 99Local.xml, select the process variable
    in server > email > mail-template.
  
  2. If the process variable is unchanged, its value is
    "externalmailprocesslink_{0}.html". Complete the following
    steps:
  a. Extract the files "externalmailprocesslink_*.html" from
    "<BPM_HOME>/BPM/Lombardi/process-server/lib/
    procsrv_resources.jar"
  b. Edit those files by adding "{userTaskName}" wherever
    appropriate. For example, replace "{actName}" with
    "{userTaskName}".
  c. Save those files in
    "<BPM_HOME>/BPM/Lombardi/process-server/lib/
    procsrv_resources.jar".
  
  3. If the process variable was changed, look for the file
    that is specified in the process variable and edit the file by
    following the instructions in step 2 of this procedure.
  

Temporary fix

• Not applicable
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM STANDARD

• Fixed component ID

  5725C9500

Applicable component levels

• R850 PSY

     UP