IBM Support

JR50589: WITH IE11 INSTALLED, PROCESS CENTER SCREEN IS BLANK AFTER YOU LOG IN TO PROCESS DESIGNER OR YOU RECEIVE AN ERROR

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • WITH IE11 INSTALLED, PROCESS CENTER SCREEN IS BLANK AFTER YOU
    LOG IN TO PROCESS DESIGNER OR YOU RECEIVE A ?FAILED TO CHANGE
    VARIANT TYPE? ERROR IN PROCESS DESIGNER
    
    When you log in to IBM Process Designer with Internet Explorer
    11 (IE11) on the system, you see one or two issues depending on
    the state of IBM Process Designer from a previous session:
    ? You see a blank screen instead of the IBM Process Center
    screen if this is the first time you logged in to Process
    Designer or a previous session ended at the Process Center
    screen.
    ? You receive the ?Failed to change variant type? error if a
    session of Process Designer was shut down on a view other than
    the Process Center perspective, such as on the Designer
    perspective.
    
    When other SWT-based products are closed and Process Designer is
    reopened, Process Designer is functional again. However, when
    the other product starts again, the problem reappears.
    
    You see the following error in Process Designer:
    
      org.eclipse.swt.SWTException: Failed to change Variant type
    result = -2147352571
    at org.eclipse.swt.ole.win32.OLE.error(OLE.java:332)
    at
    org.eclipse.swt.ole.win32.Variant.getAutomation(Variant.java:276
    )
    at org.eclipse.swt.browser.IE.getText(IE.java:1138)
    at org.eclipse.swt.browser.Browser.getText(Browser.java:652)
    at
    com.lombardisoftware.client.ae.widgets.propertyeditors.common.Do
    cumentationPropertyEditor.updateTextWidget(DocumentationProperty
    Editor.java:550)
    ...
    
    AFFECTED PRODUCTS:
    IBM Business Process Manager (BPM) Advanced
    IBM BPM Standard
    IBM BPM Express
    

Local fix

  • You can uninstall IE11 or stop running other Eclipse and
    SWT-based tools at the same time as you run Process Designer.
    

Problem summary

  • The behavior of web browser control depends on the value of
    HKEY_CURRENT_USER\Software\Microsoft\Internet
    Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION Windows
    registry key. Tools based on SWT 3.7 or newer modify the DWORD
    value named ?javaw.exe? when they run, which affects the
    behavior of the browser control that all Java processes,
    including IBM Process Designer, use.
    

Problem conclusion

  • A fix is available for IBM BPM V7.5.1.2, V8.5.0.1 and V8.5.5.0
    that changes names of the Java executable that Process Designer
    uses, which isolates Process Designer from the effects of other
    tools that modify the ?javaw.exe? DWORD value in the registry.
    
    On Fix Central (http://www.ibm.com/support/fixcentral), search
    for JR50589:
    
        1. Select IBM Business Process Manager with your edition
    from the product selector, the installed version to the fix pack
    level, and your platform, and then click Continue.
        2. Select APAR or SPR, enter JR50589, and click Continue.
    
    When you download fix packages, ensure that you also download
    the readme file for each fix. Review each readme file for
    additional installation instructions and information about the
    fix.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR50589

  • Reported component name

    BPM ADVANCED

  • Reported component ID

    5725C9400

  • Reported release

    855

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-06-23

  • Closed date

    2014-08-19

  • Last modified date

    2014-11-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM ADVANCED

  • Fixed component ID

    5725C9400

Applicable component levels

  • R855 PSY

       UP



Document information

More support for: IBM Business Process Manager Advanced

Software version: 855

Reference #: JR50589

Modified date: 03 November 2014