IBM Support

JR50328: AN ERROR MESSAGE IS DISPLAYED WHEN USING PROCESS PORTAL IN SINGLE SIGN ON ENVIRONMENTS

Direct links to fixes

8.5.0.0-WS-BPM-IFJR50328
8.5.5.0-WS-BPM-IFJR50328
Version 8.5 Refresh Pack 5 for the IBM Business Process Manager products
Download Version 8.0.1 Fix Pack 3 for the IBM Business Process Manager products
Version 8.5 Refresh Pack 6 for the IBM Business Process Manager products
Version 8.5.0 Fix Pack 2 for the IBM Business Process Manager products

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When you log on to IBM Process Portal in single sign-on
environments, such as SPNEGO, an error message is displayed. The
 error message reads "The page you requested is not available."

Local fix

  • 



Problem summary


    

  • The com_ibm_bpm_process_portal_hash cookie is missing. This
cookie is created in the login.jsp page only. In single sign-on
environments, the login.jsp is not the only point of entry into
Process Portal. If a user is already authenticated by an
application other than Process Portal,  the login.jsp is not
presented to the user and, therefore, the
com_ibm_bpm_process_portal_hash cookie is not created. This
missing cookie causes page navigation to fail.

    



Problem conclusion


    

  • A fix is available for IBM BPM V8.5.0.1 and V8.5.5.0 that
ensures
the
error
message is not displayed.

On Fix Central (http://www.ibm.com/support/fixcentral), search
for JR50328:
1. Select IBM Business Process Manager with your edition from
the product selector, the installed version to the fix pack
level, and your platform, and then click Continue.
2. Select APAR or SPR, enter JR50328, and click Continue.

When you download fix packages, ensure that you also download
the readme file for each fix. Review each readme file for
additional installation instructions and information about the
fix.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR50328
    • 

  • Reported component name
    BPM STANDARD
    • 

  • Reported component ID
    5725C9500
    • 

  • Reported release
    850
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2014-05-23
    • 

  • Closed date
    2014-12-06
    • 

  • Last modified date
    2014-12-06
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    BPM STANDARD
    • 

  • Fixed component ID
    5725C9500
    • 



Applicable component levels


    

  • R850  PSY
       UP
    • 

  • R855  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            14 October 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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