JR49686: UNABLE TO READ FIRST COUNTER VALUE

Communications Server for Windows, Version 6.1.3 -- Latest Fixpack

APAR status

• Closed as program error.

Error description

• After booting the operating system and the IBM SNA Client
  service has started the following message is reported in the
  event log:
  **************************************************************
  Source:  IBM SNA Client Services
  ID: 260
  MSG: Unable to read the "First Counter" value Status codes
  returned in data.
  **************************************************************
  
  Verification Steps:
  Under the registry path key:
  **************************************************************
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\IBM SNA
  Client Services\Performance\
  **************************************************************
  the following parameters will not exist:
  First Counter
  First Help
  Last Counter
  Last Help
  
  
  Additional Symptom(s) Search Keyword(s):
  

Local fix

• A batch script is available that will execute the appropriate
  commands to register the aforementioned parameters into the
  registry.
  
  Download the provided zip file containing a readme file and
  batch script via the following location:
  ****************************************************************
  ftp://ftp.software.ibm.com/ps/products/csnt/fixes/v640/addCSPerf
  Monitors.zip
  ****************************************************************
  
  The addCSPerfMonitors.zip file contains the
  addCSPerfMonitors.bat script.
  
  Usage:
  
  addCSPerfMonitors.bat Lang_String
  
  Where Lang_String should be one of these:
  chs cht deu enu esp fra ita jpn kor ptb
  

Problem summary

• This error gets logged into the application event log, where
  CS/Windows installer failing to pickup the correct language
  specific performance monitoring file.  So, the registry keys
  for the performance monitoring for IBM SNA Client service is
  missing.
  

Problem conclusion

• This problem happened, where the language ID is been passed as
  CString instead of string, which caused the comparision to
  fail. This will be fixed in CS/Windows 6.4.0.5 (Fixpack5)
  complete installation.
  

Temporary fix

• A batch script is available that will execute the appropriate
  commands to register the aforementioned parameters into the
  registry.
  Download the provided zip file containing a readme file and
  batch script via the following location:
  ****************************************************************
  ftp://ftp.software.ibm.com/ps/products/csnt/fixes/v640/addCSPerf
  Monitors.zip
  ****************************************************************
  The addCSPerfMonitors.zip file contains the
  addCSPerfMonitors.bat script.
  Usage:
  addCSPerfMonitors.bat Lang_String
  Where Lang_String should be one of these:
  chs cht deu enu esp fra ita jpn kor ptb
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

  JR47065

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COMM SERV NT 6.

• Fixed component ID

  5639F2503

Applicable component levels

• R613 PSY