JR48681: PROCESS PORTAL DISPLAYS WRONG USERS ON FINISHED TASKS

Version 8.5 Refresh Pack 5 for the IBM Business Process Manager products
Download Version 8.0.1 Fix Pack 3 for the IBM Business Process Manager products

APAR status

• Closed as program error.

Error description

• Process Portal displays wrong users on finished tasks when
  user name and user_id are similar. Example: USER_ID=1234 from a
  user and USER_NAME=01234 from another user would cause the
  issue.
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:  IBM BPM Express, Standard and Advanced      *
  ****************************************************************
  * PROBLEM DESCRIPTION: The incorrect user name of a task is    *
  *                      displayed in Process Portal.            *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  Process Portal uses the REST API  /rest/bpm/wle/v1/user to
  query task information from the server. This information
  includes who currently owns the task. A problem arises when
  two users have similar user names and user IDs. For example,
  if User1 has a user name of "1234" and User2 has a user ID of
  "01234",  the user information that is returned might be for a
  different user than was expected. Because the user ID is
  checked first, the string is parsed as a number; therefore,
  the leading zero is not recognized. If User1 owns the current
  task, the data for User2  is displayed because that user ID
  takes precedence.
  

Problem conclusion

• A fix is available for IBM BPM V8.0.1.2 that queries either
  the specific user name or the specific user ID to ensure the
  accuracy of the query when retrieving the task's user details.
  
  On Fix Central (http://www.ibm.com/support/fixcentral), select
  the product group, product, installed version, and platform,
  click Continue and then select APAR or SPR, enter JR48681, and
  click Continue. When downloading fix packages, ensure that you
  also download the readme file for each fix. Review each readme
  file for additional installation instructions and information
  about the fix.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM ADVANCED

• Fixed component ID

  5725C9400

Applicable component levels

• R800 PSY

     UP