IBM Support

JR48012: NOT ABLE TO COLLECT DMSUPPORTINFO.

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The following exception in the Log file:
    
    The exception message is:
    |Error: Property is not applicable to this product:
    refresh_loader_path?java.lang.AssertionError Property is not
    applicable to this product: refresh_loader_path| at
    com.datamirror.ts.properties.TsProperties.getValueAsObjectAsIs(T
    sProperties.java:6641)| at
    com.datamirror.ts.properties.TsProperties.getValueAsObject(TsPro
    perties.java:6667)| at
    com.datamirror.ts.properties.TsProperties.getStringValue(TsPrope
    rties.java:6857)| at
    com.datamirror.ts.properties.TsProperties.getFastLoadPath(TsProp
    erties.java:7770)| at
    com.datamirror.ts.support.SupportInfoCollector.collectSlowEnviro
    nmentInfo(SupportInfoCollector.java:1201)| at
    com.datamirror.ts.jdbcagent.message.custom.MsgCollectSupportInfo
    $Handler.handleRequest(MsgCollectSupportInfo.java:114)| at
    com.datamirror.ts.jdbcagent.messagehandler.generated.MsgTsjavaTo
    olsHandler.handleMessage(MsgTsjavaToolsHandler.java:80)| at
    com.datamirror.ts.jdbcagent.main.MessageReader.runThread(Message
    Reader.java:139)| at
    com.datamirror.ts.util.TsThread.run(TsThread.java:130)
    
    
    It is trying to collect the refresh loader path
    (refresh_loader_path) which is not applicable to CDC-Oracle.
    

Local fix

  • N/A
    

Problem summary

  • ISCDC 6.5.2 for Oracle Redo fails with the following exception
    on the trace log:
    "The exception message is:
    |Error: Property is not applicable to this product:
    refresh_loader_path?java.lang.AssertionError Property is not
    applicable to this product: refresh_loader_path| at
    com.datamirror.ts.properties.TsProperties.getValueAsObjectAsIs(T
    sProperties.java:6641)| at
    com.datamirror.ts.properties.TsProperties.getValueAsObject(TsPro
    perties.java:6667)| at... "
    while running dmsupportinfo command line utility.
    
    This issue affects users running ISCDC 6.5.2 Interim Fix 35 for
    Oracle Redo (and below) under the described circumstances.
    

Problem conclusion

  • This issue is fixed by applying ISCDC 6.5.2 Interim Fix 36 for
    Oracle Redo.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR48012

  • Reported component name

    IS CDC ORACLE

  • Reported component ID

    5724U7008

  • Reported release

    652

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-10-04

  • Closed date

    2013-10-25

  • Last modified date

    2013-11-05

  • APAR is sysrouted FROM one or more of the following:

    JR48005

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    IS CDC ORACLE

  • Fixed component ID

    5724U7008

Applicable component levels

  • R652 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSX3HK","label":"InfoSphere Change Data Capture"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"652","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
05 November 2013