JR47402: PROCESS PORTAL DOES NOT SHOW AVAILABLE PROCESSES

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • In Process Portal the REST API
    /rest/bpm/wle/v1/exposed is called and hangs for 50 seconds or
    longer and eventually times out. On time out you see the error
    "You are not authorized to launch any processes".
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:  BPM Portal user who wants to show           *
    *                  available processes.                        *
    ****************************************************************
    * PROBLEM DESCRIPTION: User sees a problem where Process       *
    *                      Portal will no longer show the          *
    *                      available processes. When tracing the   *
    *                      browser session, the URL                *
    *                      /rest/bpm/wle/v1/exposed is called      *
    *                      and hangs for 50 seconds or longer,     *
    *                      eventually times out. At this point     *
    *                      the Portal loads, but the message       *
    *                      in the launch area is "You are not      *
    *                      authorized to launch any                *
    *                      processes". This is a false             *
    *                      message because this problem only       *
    *                      occurs when the above call gets slow.   *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Slow response in BPM Portal to display available processes.
    

Problem conclusion

  • Code was fixed to use the correct API for the query.
    
    IFix file is available in Fix Central. Installation
    instruction can be downloaded together with the iFix file.
    

Temporary fix

  • Remove any old snapshots & apps in the environment which
    reduces large amount of DB calls. It will improve the
    performance.
    

Comments

APAR Information

  • APAR number

    JR47402

  • Reported component name

    BPM ADVANCED

  • Reported component ID

    5725C9400

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-07-31

  • Closed date

    2013-08-30

  • Last modified date

    2013-08-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM ADVANCED

  • Fixed component ID

    5725C9400

Applicable component levels

  • R800 PSY

       UP



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Document information


More support for:

IBM Business Process Manager Advanced

Software version:

8.0.1

Reference #:

JR47402

Modified date:

2013-08-30

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