JR47149: LAUCHPAD FAILS TO START FOR FIREFOX VESION 16 AND ABOVE

Version 8.5 Refresh Pack 5 for the IBM Business Process Manager products

APAR status

• Closed as fixed if next.

Error description

• When you try to install using the Launchpad, the Launchpad
  does not open. Instead, a supported browser error message is
  shown if the default browzer is FireFox 17 and above
  
  The error message contains the following text:
  
  Unable to find supported browser
  The launchpad cannot start. This error typically occurs when a
  supported browser cannot be found.
  
  Cause:
  
  Firefox  Version 17 or later so not include some of the APIs
  used by Launchpad by default . The Launchpad cannot identify it
  as having been installed.
  
  Diagnosing the problem:
  Use the firefox -version command to determine the exact version
  of Firefox that you have installed.
  

Local fix

• You can use previous version of the FireFox to be able to use
  the Lauchpad to install the product.
  
  As an alternative, you can use the Instalation Manager directly
  to install the product and create desired profiles using the
  Profile Managment Tool
  
   IBM Business Process Manager 8.5  products  has updated
  version of the Lauchpad and do not have this issue.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:  Business Process Manager v8.0.1 user        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  *                      LAUCHPAD FAILS TO START FOR FIREFOX     *
  *                      VESION 16 AND ABOVE                     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  When you try to install using the Launchpad, the Launchpad
  does not open. Instead, a supported browser error message is
  shown if the default browzer is FireFox 17 and above
  The error message contains the following text:
  Unable to find supported browser
  The launchpad cannot start. This error typically occurs when a
  supported browser cannot be found.
  

Problem conclusion

Temporary fix

• A resolution to this issue on BPM8.0.1 has been written in the
  following
  technote:
  http://www-01.ibm.com/support/docview.wss?uid=swg21643517
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R800 PSY

     UP