JR46695: CANNOT NAVIGATE ON PROCESS PORTAL LOGIN PAGE WITH MOUSE AFTER UPGRADE TO VERSION 8.0.1.0 OR 8.0.1.1 FROM VERSION 8.0.0.0

Download Version 8.0.1 Fix Pack 2 for the IBM Business Process Manager products
Version 8.5.0 Fix Pack 1 for the IBM Business Process Manager products
Version 8.5 Refresh Pack 5 for the IBM Business Process Manager products

APAR status

• Closed as fixed if next.

Error description

• After Business Process Manager is upgraded from Version 8.0.0.0
  to Version 8.0.1.0 or 8.0.1.1, users of Process Portal are
  unable to use mouse clicks to navigate on the login page.  Note
  that this issue occurs for all supported browsers except for
  Internet Explorer 8.
  

Local fix

• There are two workarounds to this issue:
  
  1) Use the Tab key to navigate to the user name and password
  text boxes and enter the credentials, then hit the Enter key to
  submit the credentials and log in to Process Portal.
  
  2) The root cause has been identified when upgrading from BPM
  Version 8.0.0.0 to 8.0.1.0/8.0.1.1: the login.css file, which
  was modified for Version 8.0.1.0, is not propagated to WebDAV
  during profile upgrade.
  
  Refer to the following Information Center page, describing
  customization of the Process Portal login page:
  
  http://pic.dhe.ibm.com/infocenter/dmndhelp/v8r0m1/index.jsp?topi
  c=%2Fcom.ibm.wbpm.admin.doc%2Fcustomizing%2Fcustomizingtheloginp
  age.html
  
  Follow the overall procedure, but instead of creating a local
  copy of the contents of /login/bspace and creating a new folder
  under /login, modify login.css directly under /login/bspace,
  deleting the line "z-index:-1;" from the section below:
  
  .processPortal .login_background_image{
  width:100%;
  height:100%;
  position:absolute;
  top:0;
  left:0;
  z-index:-1;
  background-image: url(images/login_background.png);
  }
  
  If you have customized login.css with other changes since
  upgrading to Version 8.0.1.0/8.0.1.1, you must make the same
  change to the customized login.css file.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:  Users of BPM Advanced, BPM Standard, and    *
  *                  BPM Express environments that have been     *
  *                  upgraded from Version 8.0.0.0 to Version    *
  *                  8.0.1.0 or Version 8.0.1.1.                 *
  ****************************************************************
  * PROBLEM DESCRIPTION: After Business Process Manager is       *
  *                      upgraded from Version 8.0.0.0 to        *
  *                      Version 8.0.1.0 or 8.0.1.1, users       *
  *                      of Process Portal are unable to use     *
  *                      mouse clicks to navigate on the login   *
  *                      page.  Note that this issue occurs for  *
  *                      all supported browsers except for       *
  *                      Internet Explorer 8.                    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  Mouse clicks do not work on the Process Portal login page,
  after Business Process Manager is upgraded from Version
  8.0.0.0 to Version 8.0.1.0 or Version 8.0.1.1.  This is caused
  by a missing style sheet file in the Process Portal theme that
  is applied during profile upgrade (as part of the product
  upgrade).  A new installation of Version 8.0.1.0 (which can
  subsequently be upgraded to Version 8.0.1.1) does not exhibit
  this problem.
  The issue will be resolved in a future maintenance release.
  In the meantime, either of the workarounds described in the
  LOCAL FIX/WORKAROUND section can be implemented.
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R800 PSY

     UP