JR46347: COACH FOR TASK REASSIGNED BETWEEN TASK EXPERTS MAY BE RENDERED IN VIEW-ONLY MODE TO ASSIGNED USER.

Download Version 8.0.1 Fix Pack 2 for the IBM Business Process Manager products

APAR status

• Closed as program error.

Error description

• If two users are designated as "experts" for a BPD (are listed
  in the Experts tab for a task created from the BPD), and a task
  is assigned by one expert to the other, when the newly assigned
  user subsequently attempts to work with the task in Process
  Portal, the (first) coach may be displayed in view-only mode.
  Additionally, in some cases, the text "View mode: you are
  working on this task with..." may also be displayed.
  An error and stack trace that is similar to the following text
  is written to the SystemOut.log file when a coach is loaded.
  Note: Some lines have been omitted.
  
  0000002f SessionManage I org.cometd.server.AbstractService
  exception Exception while invoking session#public void
  com.ibm.bpm.socialbus.session.SessionManager.handleMessage(org.c
  ometd.bayeux.server.ServerSession,org.cometd.bayeux.Message)
  from 25sb6pek8kb9objho7l3iocj5 - last connect 13 ms ago with
  {ext={com.ibm.bpm.notification.origin=cell1\cell1-node1\
  BPM.WebApp.cell1-node1.0},
  channel=/bpm/notifications/collaboration/t2754/3028.4c38cd62-701
  a-4580-b8e7-70527eaf12cc/USER_JOIN_SESSION, timestamp=Wed, 17
  Jul 2013 11:41:47 GMT, data={userName=admin, editorID=admin,
  taskOwnerID=admin, fullName=Administrator}, id=328}
  
  java.lang.reflect.InvocationTargetException
  at sun.reflect.GeneratedMethodAccessor64.invoke(Unknown Source)
  at
  sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethod
  Accessor Impl.java:37)
  at java.lang.reflect.Method.invoke(Method.java:611)
  at
  org.cometd.server.AbstractService.doInvoke(AbstractService.java
  : 331)
  at
  org.cometd.server.AbstractService.invoke(AbstractService.java:29
  3)
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:  Users of BPM Advanced, BPM Standard, and    *
  *                  BPM Express.                                *
  ****************************************************************
  * PROBLEM DESCRIPTION: If two users are designated as          *
  *                      "experts" for a BPD (are listed in      *
  *                      the Experts tab for a task created      *
  *                      from the BPD), and a task is assigned   *
  *                      by one expert to the other, when the    *
  *                      newly assigned user subsequently        *
  *                      attempts to work with the task in       *
  *                      Process Portal, the (first) coach may   *
  *                      be displayed in view-only mode.         *
  *                      Additionally, in some cases, the text   *
  *                      "View mode: you are working on this     *
  *                      task with..." may also be displayed.    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  Due to timing issues, Process Portal may force a coach to go
  into read-only mode when a "expert" user (of a BPD) reassigns
  a task to another "expert" user (of the same BPD).
  

Problem conclusion

• Activating the collaboration feature ONLY when there is at
  least one collaborator requested as part of the task being
  reassigned resolves the issue.
  
  Interim fixes for Business Process Manager Version 8.0.1.0 and
  Version 8.0.1.1 have been published to Fix Central.  Please
  refer to the separate file that is automatically downloaded
  with the interim fix for prerequisite information and
  installation/uninstallation instructions.
  
  NOTE: With this interim fix installed in a four-cluster
  topology, when a coach is loaded in Process Portal, an error
  is written to the WebApp cluster SystemOut.log file and the
  collaboration function is not correctly initialized. Please
  refer to this technote for more information on the issue, and
  how to resolve it (the procedure documented in the section
  "Resolving the problem" can be applied before or after
  installing this interim fix):
  
  http://www.ibm.com/support/docview.wss?uid=swg21651104
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM ADVANCED

• Fixed component ID

  5725C9400

Applicable component levels

• R800 PSY

     UP