JR46027: CANNOT REMOVE USER SUBSCRIPTION FROM DASHBOARD ALERT

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • When deleting a user (subscription) from a dashboard alert in
    the Alert Manager widget (by clicking on the red 'X' that
    appears under the Actions column for the user in the list of
    alert recipients), the operation appears to succeed (a popup
    indicating that "The alert was updated successfully" is
    displayed), but after closing the Alert dialog and returning
    to it later, the previously deleted user still appears, and
    alerts are still sent to that user.
    

Local fix

  • It is possible to delete the row in the table SUBSCRIBED_USER_T
    (in the
    main Monitor product schema) corresponding to the user
    subscription to
    the alert, but this is generally not recommended or supported.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:  Users of WebSphere Business Monitor         *
    *                  Version 7.0, and IBM Business Monitor       *
    *                  Versions 7.5 and 8.0.                       *
    ****************************************************************
    * PROBLEM DESCRIPTION: When deleting a user (subscription)     *
    *                      from a dashboard alert in the Alert     *
    *                      Manager widget (by clicking on the      *
    *                      red 'X' that appears under the          *
    *                      Actions column for the user in the      *
    *                      list of alert recipients), the          *
    *                      operation appears to succeed (a popup   *
    *                      indicating that "The alert was          *
    *                      updated successfully" is displayed),    *
    *                      but after closing the Alert dialog      *
    *                      and returning to it later, the          *
    *                      previously deleted user still           *
    *                      appears, and alerts are still sent to   *
    *                      that user.                              *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Selecting and removing a user from KPI Alert Notifications
    did not actually remove the user's subscription record from
    the database, causing the subscription to never be deleted.
    The operation also never reported or logged an error.
    

Problem conclusion

  • A small change to an incorrect call in a persistence
    function to delete the user subscription resolved the issue.
    
    An interim fix for WebSphere Business Monitor Version 7.0.0.4
    has been published to Fix Central.  Please refer to the
    separate file that is automatically downloaded with the
    interim fix for prerequisite information and
    installation/uninstallation instructions.
    
    For IBM Business Monitor Versions 7.5 and 8.0, the issue will
    be fixed in future maintenance releases.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR46027

  • Reported component name

    WEB BUS MONITOR

  • Reported component ID

    5724M2400

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-03-14

  • Closed date

    2013-05-02

  • Last modified date

    2013-05-02

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WEB BUS MONITOR

  • Fixed component ID

    5724M2400

Applicable component levels

  • R700 PSY

       UP

  • R750 PSY

       UP



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Document information


More support for:

WebSphere Business Monitor

Software version:

7.0

Reference #:

JR46027

Modified date:

2013-05-02

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