JR45888: CMVC 227662 - CORRECT 'PRODUCT RECOMMENDATION' ACTIVITY BEHAVIOUR WHEN RECOMMENDATION LIST INCLUDES FILTERED PRODUCTS

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • An e-Marketing Spot can be configured to specify an exact number
    of recommendations to return. If any of the activity
    recommendations is removed due to a configured filter (for
    example, minimum inventory level), it would be expected the
    e-Marketing Spot would display the other applicable
    recommendations up to the number requested. This is not
    occurring when the DM_ActivityOrder flag is set to true to have
    the marketing runtime return the recommendations in the exact
    order specified in the activities (do not group product,
    category, or content recommendations together).
    
    The following steps illustrate how to reproduce the problem:
    
    1.  Configure marketing to remove recommendations for catalog
    entries whose inventory level is 0
    2.  Create a web activity to return two catalog entry
    recommendations
    3.  For the first recommendation, have it for a product which
    has inventory 0
    4.  In the e-Marketing Spot JSP, have the following
    configuration:
                                           <wcf:param
    name="DM_ActivityOrder" value="true" />
    5.  In the page including the e-Marketing Spot, set it to return
    only one recommendation
                                            <c:param
    name="numberProductsToDisplay" value="1"/>
    6.  Activate the activity, and view the e-Marketing Spot on the
    storefront.
    
    Observed results: The e-Marketing Spot will not display any
    product recommendations.
    Expected results: The second catalog entry recommendation should
    display in the e-Marketing Spot.
    

Local fix

Problem summary

  • USERS AFFECTED:
    WebSphere Commerce users on v7.0 using Management Center
    Marketing 'Product recommendation' web activities.
    
    PROBLEM ABSTRACT:
    'Product Recommendation' marketing web activity will not display
    correctly if inventory level for one of the recommended products
    is at zero.
    
    BUSINESS IMPACT:
    Product recommendations may not display properly on the
    storefront
    
    RECOMMENDATION:
    

Problem conclusion

  • The marketing runtime code was fixed to not include any filtered
     recommendation in the count of number of recommendations
    returned to the e-Marketing Spot.
    
    
    -------------------------------------------------------------
    The latest available maintenance information can be obtained
    from the Recommended Fixes for WebSphere Commerce technote:
    http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR45888

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-03-01

  • Closed date

    2013-05-15

  • Last modified date

    2013-05-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

  • R700 PSY

       UP



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Document information


More support for:

WebSphere Commerce Enterprise

Software version:

7.0

Reference #:

JR45888

Modified date:

2013-05-15

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