JR45210: CMVC 225848 - PREVENT CATALOGUPLOAD FROM HOLDING A STALE DATABASE CONNECTION AFTER FAILING.

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Concurrent catalog uploads fail because one catalog upload
    thread holds a database connection longer than the firewall
    time-out. This happens for users who have a firewall setup
    between the Commerce server and database. After failing, all
    subsequent catalog uploads fail with the same database
    connection issue until the server is restarted.
    

Local fix

  • Use Dataload instead of Catalog Upload.
    

Problem summary

  • USERS AFFECTED:
    Users who have setup a firewall between their Commerce server
    and Database.
    
    PROBLEM ABSTRACT:
    Concurrent catalog uploads fail because one catalog upload
    thread holds a database connection longer than the firewall
    time-out
    
    
    BUSINESS IMPACT:
    Regular server restarts cause downtime
    
    RECOMMENDATION:
    

Problem conclusion

  • Added error handling code for catalog upload to clear the stale
    connection, instead of holding it for the next catalog upload.
    -------------------------------------------------------------
    The latest available maintenance information can be obtained
    from the Recommended Fixes for WebSphere Commerce technote:
    http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR45210

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-12-19

  • Closed date

    2013-02-05

  • Last modified date

    2013-02-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

  • R700 PSY

       UP



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Document information


More support for:

WebSphere Commerce Enterprise

Software version:

7.0

Reference #:

JR45210

Modified date:

2013-02-05

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