JR44833: CMVC 225027 - ENABLE GUEST SHOPPER TO RECEIVE ABANDON CART EMAILNOTIFICATIONS.

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • A business user would like to be able to send an e-mail to a
    guest shopper when the guest shopper abandons a shopping cart.
    The guest shopper has completed most of the checkout flow and
    has provided their e-mail address.  The business user requires
    that a dialog activity that uses the "Customer Abandons Shopping
    Cart" trigger to send an e-mail should send the e-mail to both
    registered and guest users. This scenario requires a
    customization to two areas of the code.
    
    1) The class CustomerAbandonsShoppingCartTriggerTaskCmdImpl
    needs to be extended to return true from the method
    includeGuestShoppers.  This enables the code to find abandoned
    shopping carts for both registered and guest users.
    
    2) Customize the e-mail code to find the e-mail address for a
    guest shopper, and allow a marketing e-mail to be sent to a
    guest shopper. There is not an easy way to implement this
    customization without writing a large amount of code.
    

Local fix

Problem summary

  • USERS AFFECTED:
    WebSphere Commerce users on v7.0 using Management Center dialog
    activities.
    
    PROBLEM ABSTRACT:
    Marketing e-mail cannot be sent to a guest user as a result of a
    Customer Abandons Shopping Cart trigger. This scenario requires
    a customization, but a required customization point is not
    exposed.
    
    BUSINESS IMPACT:
    Guest users do not receive marketing e-mail .
    
    RECOMMENDATION:
    

Problem conclusion

  • This APAR exposes a method named
    getQueryToFindMemberIdAndEmailForIndividualUser in the class
    ListEmailRecipientsInMemberGroupTaskCmdImpl. A customization can
    implement this method to create a query that returns the e-mail
    addresses of both registered and guest users.  This enables the
    code to send a marketing e-mail to both registered and guest
    users.
    
    The details steps of this customization are:
    
    1) Create a custom class
    ExtCustomerAbandonsShoppingCartTriggerTaskCmdImpl
    CustomerAbandonsShoppingCartTriggerTaskCmdImpl needs to be
    extended to return true from the method includeGuestShoppers.
    This allows guest shoppers to participate in the abandoned
    shopping cart dialog activity.
    
    package com.custom.marketing;
    
    import
    com.ibm.commerce.marketing.commands.elements.CustomerAbandonsSho
    ppingCartTriggerTaskCmdImpl;
    
    public class ExtCustomerAbandonsShoppingCartTriggerTaskCmdImpl
    extends
    CustomerAbandonsShoppingCartTriggerTaskCmdImpl {
    
      protected boolean includeGuestShoppers() {
        return true;
      }
    }
    
    2) Create a custom class
    ExtListEmailRecipientsInMemberGroupTaskCmdImpl
    ListEmailRecipientsInMemberGroupTaskCmdImpl needs to be extended
    to return both guest and registered users.
    Implement the method
    getQueryToFindMemberIdAndEmailForIndividualUser to return a
    query used to find guest and registered shoppers user IDs and
    e-mail addresses.
    
    package com.custom.marketing;
    
    import
    com.ibm.commerce.emarketing.commands.ListEmailRecipientsInMember
    GroupTaskCmdImpl;
    
    public class ExtListEmailRecipientsInMemberGroupTaskCmdImpl
    extends
    ListEmailRecipientsInMemberGroupTaskCmdImpl {
    
    protected String
    getQueryToFindMemberIdAndEmailForIndividualUser(Integer storeId,
    Long userId) {
    return "SELECT MEMBER_ID, EMAIL1, EMAIL2 FROM USERS, ADDRESS
    WHERE USERS.USERS_ID = " + userId + " AND USERS.USERS_ID =
    ADDRESS.MEMBER_ID AND ( (USERS.REGISTERTYPE ='G' AND
    ADDRESS.STATUS = 'P') OR " +
    "(USERS.REGISTERTYPE ='R' AND ADDRESS.MEMBER_ID = any (SELECT
    USERS_ID FROM EMLUSRRECV WHERE USERS_ID = " + userId + " AND
    ((RECEIVEEML = 1 AND STOREENT_ID = " + storeId + ") or
    (RECEIVEEML = 1 AND STOREENT_ID = 0)) and USERS_ID NOT IN
    (SELECT USERS_ID FROM EMLUSRRECV WHERE USERS_ID = " + userId + "
    AND RECEIVEEML = 0 AND STOREENT_ID = " + storeId + ")) AND
    SELFADDRESS=1 AND STATUS = 'P') )";
    }
    }
    
    3) Register the custom classes in the CMDREG database table
    
    insert into cmdreg (storeent_id, interfacename, classname)
    values (0,
    'com.ibm.commerce.marketing.commands.elements.CustomerAbandonsSh
    oppingCartTriggerTaskCmd',
    'com.custom.marketing.ExtCustomerAbandonsShoppingCartTriggerTask
    CmdImpl');
    
    insert into cmdreg (storeent_id, interfacename, classname)
    values (0,
    'com.ibm.commerce.emarketing.commands.ListEmailRecipientsInMembe
    rGroupTaskCmd',
    'com.custom.marketing.ExtListEmailRecipientsInMemberGroupTaskCmd
    Impl');
    
    4) In the dialog activity Send Message (e-mail) action, the
    "Send immediately" checkbox needs to be selected.
    
    -------------------------------------------------------------
    The latest available maintenance information can be obtained
    from the Recommended Fixes for WebSphere Commerce technote:
    http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR44833

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-11-20

  • Closed date

    2013-01-09

  • Last modified date

    2013-04-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

  • R700 PSY

       UP



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Document information


More support for:

WebSphere Commerce Enterprise

Software version:

7.0

Reference #:

JR44833

Modified date:

2013-04-09

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