JR44734: CMVC 224650 - HANDLE THE SPECIAL CHARS WHEN GET HISTORY ORDER DETAILS IN THE WC AND STERLING OMS INTEGRATION SOLUTION

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APAR status

  • Closed as program error.

Error description

  • Special characters (&,\,",',<,>) are not being handled properly
    when getting the order history details for the WebSphere
    Commerce and Sterling OMS Integration Solution.
    
    There are three specific issues that are being addressed:
    
    Issue 1:
    The special character for catalog entry objectPath and thumbnail
    have not been handled. There can be problems when the JavaScript
    can not handle them.
    Issue 2:
    When there are catalog entry level promotions, there will be a
    promotion link in the history order details page. This link may
    not work.
    Issue 3:
    Need to handle the situation that when Sterling orders
    (instruction) contain some special characters.
    

Local fix

  • Ensure that there are no special characters in the catalog entry
    objectPath and thumbnail, or in any descriptive text.
    

Problem summary

  • USERS AFFECTED:
    WebSphere Commerce users on Version 7.0 Feature Pack 5 who use
    the Side by Side integration with Sterling OMS.
    
    PROBLEM ABSTRACT:
    When looking at a customer's order history and selecting order
    details for orders, the order details are not being returned as
    all fields return with the result 'No Information Available'
    
    BUSINESS IMPACT:
    In WebSphere Commerce storefront, business users may not be able
    to view historical order details which are persisted in Sterling
    successfully.
    
    RECOMMENDATION:
    

Problem conclusion

  • Issue 1:
    The special chars (&,\,",',<,>) for catalog entry objectPath and
    thumbnail are handled.
    
    Issue 2:
    The promotion link in the history order details page is
    corrected.
    
    Issue 3:
    Handled the special chars(&,\,",',<,>) in Sterling
    orders(instruction).
    
    -------------------------------------------------------------
    The latest available maintenance information can be obtained
    from the Recommended Fixes for WebSphere Commerce technote:
    http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR44734

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-11-13

  • Closed date

    2013-01-21

  • Last modified date

    2013-01-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

  • R700 PSY

       UP



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Document information


More support for:

WebSphere Commerce Enterprise

Software version:

7.0

Reference #:

JR44734

Modified date:

2013-01-21

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