JR44695: CMVC 225007 - ENSURE TRANSACTION MGT FOR SENDMARKETINGTRIGGERS IS HANDLED CORRECTLY WITH ISSUING COMMITS

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The SendMarketingTriggers scheduled job fails with a transaction
    timeout when processing a large number of entries in the
    DMTRIGSND database table.  A large number of entries in the
    DMTRIGSND occurs when there are a lot of customers participating
    in dialog activities with Customer Places Order, Customer
    Registers, and Wait triggers.  As a result of the transaction
    timeout, many dialog activity triggers are not processed.
    

Local fix

Problem summary

  • USERS AFFECTED:
    WebSphere Commerce users on v7.0 using Management Center dialog
    activities
    
    PROBLEM ABSTRACT:
    The SendMarketingTriggers scheduled job fails with a transaction
    timeout.
    
    BUSINESS IMPACT:
    Prevents customers from successfully participating in dialog
    activities.
    
    RECOMMENDATION:
    

Problem conclusion

  • The SendMarketingTriggers scheduled job was changed to better
    handle the case of a large number of entries in the DMTRIGSND
    database table.
    -------------------------------------------------------------
    The latest available maintenance information can be obtained
    from the Recommended Fixes for WebSphere Commerce technote:
    http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR44695

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-11-09

  • Closed date

    2012-12-04

  • Last modified date

    2012-12-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

  • R700 PSY

       UP



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Document information


More support for:

WebSphere Commerce Enterprise

Software version:

7.0

Reference #:

JR44695

Modified date:

2012-12-04

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