JR44161: CMVC 224300 - STOP COMMERCE PROCESSING ORDERITEMS OWNED BY GENERIC USERS -1002

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • When evaluating a shopping cart or purchase history
    condition for a web activity scheduled to an e-Marketing
    spot, the evaluation should not include orders that are
    owned by the generic user (memberId -1002).  For a site
    that has trash orders enabled, this can result in slow
    evaluation of an e-Marketing spot when the shopper is the
    generic user, and there are thousands of order items in the
    generic user's trash order.
    

Local fix

  • Disable trash orders and delete any existing trash order owned
    by the generic user
    

Problem summary

  • USERS AFFECTED:
    WebSphere Commerce users using Accelerator Marketing
    
    PROBLEM ABSTRACT:
    The shopping cart and purchase history evaluation in Web
    Activities are evaluating orders that are owned by the generic
    user, resulting in slower response times.
    
    BUSINESS IMPACT:
    Potential performance problem in e-Marketing Spots
    
    RECOMMENDATION:
    

Problem conclusion

  • The Accelerator Marketing code was enhanced to ignore orders
    owned by the generic user when evaluating shopping cart and
    purchase history conditions.
    -------------------------------------------------------------
    The latest available maintenance information can be obtained
    from the Recommended Fixes for WebSphere Commerce technote:
    http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR44161

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    600

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-09-21

  • Closed date

    2012-11-21

  • Last modified date

    2012-11-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

  • R700 PSY

       UP



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Document information


More support for:

WebSphere Commerce Enterprise

Software version:

6.0

Reference #:

JR44161

Modified date:

2012-11-21

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