JR44130: CMVC 224360 - PREVENT NULLPOINTEREXCEPTION WHEN CUSTOM JSP TEMPLATE EMAIL IS SENT OUT

WebSphere Commerce Version 7.0.0.7 Fix Pack

APAR status

• Closed as program error.

Error description

• NullPointerExceptions appear in the logs when a dialog activity
  runs that contains the Send Message e-mail action. A stack trace
  similar to the following appears in the logs:
       java.lang.NullPointerException
   at
  com.ibm.commerce.foundation.internal.server.services.businesscon
  text.ClassicCommerceContextServiceImpl.endRequest(ClassicCommerc
  eContextServiceImpl.java:102)
   at
  com.ibm.commerce.foundation.server.command.bod.BusinessObjectDoc
  umentProcessor.postprocessRequest(BusinessObjectDocumentProcesso
  r.java:510)
   at
  com.ibm.commerce.foundation.server.command.bod.BusinessObjectDoc
  umentProcessor.processBusinessObjectDocument(BusinessObjectDocum
  entProcessor.java:226)
   at
  com.ibm.commerce.marketing.facade.server.MarketingFacadeImpl.pro
  cessMarketingTrigger(MarketingFacadeImpl.java:108)
   at
  com.ibm.commerce.marketing.facade.server.EJSLocalStatelessMarket
  ing_0e493592.processMarketingTrigger(EJSLocalStatelessMarketing_
  0e493592.java:233)
  
  This occurs when the e-mail template is a custom JSP e-mail
  template, and the "Send immediately" option is selected in the
  e-mail action.  Depending on the activity flow defined, the
  e-mail may or may not be sent, and the remainder of the dialog
  activity may or may not function correctly.
  

Local fix

• Do not select the "Send immediately" checkbox in the Send
  Message action, or compose the e-mail template created in
  Management Center
  

Problem summary

• USERS AFFECTED:
  All WebSphere Commerce version 7 users on Fix Pack 6 OR have
  installed APAR JR41894 and are using custom JSP e-mail templates
  in Management Center dialog activities
  
  PROBLEM ABSTRACT:
  NullPointerException may occur when using the Dialog Activity
  Send Message e-mail action.
  
  BUSINESS IMPACT:
  Marketing e-mails may not  be sent, and dialog activities may
  not run correctly
  
  RECOMMENDATION:
  

Problem conclusion

• The Send Message e-mail action was fixed so the
  NullPointerException will not be thrown when the e-mail template
  is a custom JSP.
  
  
  -------------------------------------------------------------
  The latest available maintenance information can be obtained
  from the Recommended Fixes for WebSphere Commerce technote:
  http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP