IBM Support

JR44011: CMVC 224288 - TO HANDLE THE CONTENT PARSING EXCEPTION WHEN THE WC_USERACTIVITY COOKIE IS INCOMPLETE IN THE USER REQUEST

Direct links to fixes

7.0.0-WS-WCServer-FP009
WebSphere Commerce Version 7.0.0.7 Fix Pack
WebSphere Commerce Version 7.0.0.8 Fix Pack
WebSphere Commerce Version 7.0.0.9 Fix Pack

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APAR status

  • Closed as program error.

Error description

  • When the content of WC_USERACTICITY cookie is incomplete, error
happens during cookie parsing phase. However, the exception is
not handled correctly, and then a blank page is returned with
200 status code. Since the 200 blank page will be cached for a
period of time, making this blank page much more visible to
other Shoppers.
There is an exception in the trace file:
[8/22/12 22:05:02:448 CST] 0000135b CommerceSrvr E
com.ibm.commerce.webcontroller.WebControllerHelper
startRequestProcess(HttpServletRequest,HttpServletResponse,Strin
g,ServletContext,Integer) CMN0409E: The following error occurred
during processing: "java.lang.StringIndexOutOfBoundsException".
java.lang.StringIndexOutOfBoundsException
at java.lang.String.substring(String.java:1093)
at
com.ibm.commerce.browseradapter.WCCookieUserSession.containsStor
eId(WCCookieUserSession.java:234)

Local fix

  • 



Problem summary


    

  • USERS AFFECTED:
WebSphere Commerce users on v7.0 with cache mechanism
integration will have this problem.

PROBLEM ABSTRACT:
WC_USERACTIVITY cookie parsing fails without exception handling

BUSINESS IMPACT:
Shoppers get blank pages

RECOMMENDATION:

    



Problem conclusion


    

  • Inside
com.ibm.commerce.browseradapter.WCCookieUserSession.containsStor
eId, catch StringIndexOutOfBoundsException and throw
ECSystemException with error
view(ECConstants.EC_COOKIE_ERROR_VIEW). In this way, error page
will be shown instead of blank page.

-------------------------------------------------------------
The latest available maintenance information can be obtained
from the Recommended Fixes for WebSphere Commerce technote:
http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR44011
    • 

  • Reported component name
    WC BUS EDITION
    • 

  • Reported component ID
    5724I3800
    • 

  • Reported release
    700
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2012-09-10
    • 

  • Closed date
    2013-01-30
    • 

  • Last modified date
    2013-01-30
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    WC BUS EDITION
    • 

  • Fixed component ID
    5724I3800
    • 



Applicable component levels


    

  • R700  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Edition":"","Line of Business":{"code":"","label":""}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            30 January 2013
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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