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JR41894: CMVC 216981 - PREVENT APP SERVER CRASHING DURING MARKETING EMAIL.

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When a marketing email activity is targeted for a large number
    of recipients, a performance issue may surface while that
    activity is executing.  This performance issue may have a
    cumulative effect which could cause the application server to
    terminate abnormally or become unresponsive.
    

Local fix

Problem summary

  • USERS AFFECTED:
    WebSphere Commerce v7 customers using marketing email feature
    targeting a large number of recipients.
    
    PROBLEM ABSTRACT:
    Application server may terminate abnormally while executing a
    WebSphere Commerce marketing email activity.
    
    BUSINESS IMPACT:
    Application server may either stop responding or be slowed down
    substantially.
    
    RECOMMENDATION:
    

Problem conclusion

  • The code has been optimized and the email campaign behavior is
    changed to use multiple scheduled jobs instead of one scheduled
    job to send the email.
    -------------------------------------------------------------
    The latest available maintenance information can be obtained
    from the Recommended Fixes for WebSphere Commerce technote:
    http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR41894

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    YesSpecatt / Pervasive

  • Submitted date

    2012-02-10

  • Closed date

    2012-06-25

  • Last modified date

    2012-06-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

  • R700 PSY

       UP

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Document Information

Modified date:
25 June 2012