IBM Support

JR31896: Suite installer is not updating MCM service entry to point to th e newly installed version when upgrading MCM

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APAR status

  • Closed as fixed if next.

Error description

  • Raised during CRM 49283,L6Q,000 investigations (this CQ itself
    wasn't the cause of the customers problem).  I had installed
    7.5, 7.5.2+MCM.  When I installed 8.0.1 + MCM it said it was
    going to upgrade the MCM installed with 7.5.2, which is
    correct.  It installed the 8.0.1 MCM into "C:\Program
    Files\IBM\DataStage Multi-Client Manager".However, the service
    entry did not get updated, meaning the old 7.5.2 MCM service is
    still going to be used.  To verify this goto Control Panel ->
    Administrative Tools -> Services, find "DataStage Multi-Client
    Manager Service", right click it and select properties.  This
    GUI will show the "path of the executable" that is being run -
    it should be:
    
    "C:\Program Files\IBM\DataStage Multi-Client
    Manager\ClientSwitcherService.exe"
    
    but I still see the old MCM service:
    
    "C:\Program Files\Ascential\DataStage Multi-Client
    Manager\ClientSwitcherService.exe"
    
    This needs to be fixed otherwise the new components in 8.0.1
    won't get switched over correctly (however this is not the cause
    of this customers particular problem). To work around this
    issue, the customer can execute the following to remove the old
    MCM service entry and install the new MCM service entry (the
    user running these commands will need to be an administrator
    user, and they will need to close the Services window from
    Control Panel before attempting this):
    
    cd "C:\Program Files\IBM\DataStage Multi-Client Manager"
    ClientSwitcherService.exe /uninstall
    ClientSwitcherService.exe /install
    

Local fix

  • Documented in CRM.
    

Problem summary

  • ****************************************************************
    USERS AFFECTED:
    Only occurs when upgrading an existing Multi-Client Manager tool
    with the 8.0.1 version.
    
    ****************************************************************
    PROBLEM DESCRIPTION:
    If an older version of the Multi-Client Manager tool exists on a
    system, the 8.0.1 installation of the Multi-Client Manager will
    not upgrade the entry in the Windows Server Manager to point to
    the new Multi-Client Manager service.  This can cause failures
    to switch between different client versions.
    
    To verify this go to Control Panel ->  Administrative Tools ->
    Services, find "DataStage Multi-Client Manager Service",
    right click it and select properties.  This GUI will show the
    "path of the executable" that is being run - it should be:
    
    
    "C:\Program Files\IBM\DataStage Multi-Client
    Manager\ClientSwitcherService.exe"
    
    but it will still point to the old MCM service:
    
    
    "C:\Program Files\Ascential\DataStage Multi-Client
    Manager\ClientSwitcherService.exe"
    ****************************************************************
    RECOMMENDATION:
    If affected by this problem use the workaround to correct the
    Windows Server Entry
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    JR31896

  • Reported component name

    WIS DATASTAGE

  • Reported component ID

    5724Q36DS

  • Reported release

    752

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2009-02-03

  • Closed date

    2009-02-10

  • Last modified date

    2009-02-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R801 PSN

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSVSEF","label":"IBM InfoSphere DataStage"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5.2","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
10 February 2009