IZ97533: AGENT HANGS AFTER REQUESTING TRUSTS WORKSPACE.

IBM Tivoli Monitoring: Active Directory Agent 6.2.1.1-TIV-ITM_ADO-IF0005
ITCAM for Microsoft(R) App: Active Directory Agent 6.2.3-TIV-ITM_ADO-FP0001

APAR status

• Closed as program error.

Error description

• Environment:
  
  All windows versions.
  Microsoft ADO Agent 6.2.1.1
  
  
  Problem Description:
  Agent unable to retrieve data for trust workspace, when the
  domain is
  having too many trusts.
  
  
  Detailed Recreation Procedure for crash:
  1.Create more than 200 hundred trusts.
  2.Start the agent.
  3.Navigate to Trusts workspace.
  4.The Trust workspace does not show any data and the agent in
  offline
  after a while.
  
  Related Files and Output:
  <%CANDLE_HOME%>\TMAITM6\Logs
  e.g.server01_3z_k3zcma_437fc59-01.log
  

Local fix

• N/A
  

Problem summary

• Agent hangs after requesting trusts workspace.
  

Problem conclusion

• Now Agent does not hang after requesting trusts workspace.
  The fix for this APAR is contained in the following maintenance
  packages:
     | interim fix | 6.2.1.1-TIV-ITM_ADO-IF0005
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ITM ACT DIR OPT

• Fixed component ID

  5724C71AO

Applicable component levels

• R621 PSY

     UP