IZ88552: EMAIL LISTENER DOESN'T ATTACH .MSG FILE EXTENSION.

APAR status

• Closed as program error.

Error description

• Email Listener doesn't attach .MSG file extension
  
  
  Maximo doesn't pick up .MSG attachments.
  
  Development aware of this issue Please contact Sarmistha
  Samantaray for details.
  
  Maximo 7.1.1.4 / App E-mail listener
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Users who use Microsoft Outlook client to    *
  *                 send email with msg attachments to email     *
  *                 listener.                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION: Email Listener doesn't attach .MSG file *
  *                      extension                               *
  *                                                              *
  *                      Maximo doesn't pick up .MSG             *
  *                      attachments.                            *
  *                                                              *
  *                      Development aware of this issue Please  *
  *                      contact Sarmistha                       *
  *                                                              *
  *                      Samantaray for details.                 *
  *                                                              *
  *                      Maximo 7.1.1.4 / App E-mail listener    *
  *                                                              *
  *                      LOCAL FIX:                              *
  *                                                              *
  *                      N/A                                     *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  ****************************************************************
  EMAIL LISTENER DOESN'T ATTACH .MSG FILE EXTENSION.
  

Problem conclusion

• 1. If an email is received with an MSG attachment, that
  attachment will be processed as an 'rfc822' message
  
  
  
  
  
  2. The content of the MSG attachment will be dumped out as a
  text file and attached to the SR
  
  
  
  
  
  3. The text file will contain all mail headers, any HTML tags,
  multi-part boundary text and original message all together - no
  attempt will be made to parse this content.
  
  
  
  
  
  4. The extension of this text file will be driven by the value
  specified for a new system property
  'mxe.listener.rfc822extension'
  
  
  
  
  
  5. If the MSG attachment contains nested MSG attachments, all
  the MSGs will be flattened and dumped out into a single text
  file - the order of the content output into these text files
  will be the order in which the nested MSGs were extracted.
  
  
  
  
  
  6. At any level, if the MSG file contains a non-MSG attachment
  (BMP, DOC, PDF, etc), then that will be extracted separately as
  a regular attachment.
  
  
  
  
  
  7. Another system property (may be mxe.listener.rfc822depth) is
  also added that will drive how deep the code will go to extract
  content.
  
  
  
  
  
  Example: An email contains text with an MSG attachment; this
  MSG attachment itself contains more text, a Word document
  attachment and another MSG attachment. The third MSG attachment
  is just text.
  
  
  
  
  
  In this example, the SR will be created containing a total of 2
  attachments. First attachment is a single text file containing
  all of the MSG content and second attachment is the Word
  document.
  
  
  
  
  
  The fix for this APAR is contained in the following maintenance
  package:
  
    | release\fix pack | REL 7.1.1.9 - BS
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  MAXIMO ADMIN

• Fixed component ID

  5724R46A1

Applicable component levels

• R711 PSY

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