IZ85367: SENDING EMAILS WITH AUTHENTICATION AND EMAIL LISTENER CONFLICT.

APAR status

• Closed as program error.

Error description

• Only one functionality can work properly.
  
  Detailed Steps to reproduce:
  
  1. Configure and activate email listener to receive emails
  2. Set up properties
  - mxe.smtp.user
  - mxe.smtp.password
  (in some cases it is necesary to set also parameter
  mail.smtp.auth=true
  to enable authentication)
  3. Restart Maximo
  4. Check if cron task is working properly without errors
  5. Open Work order and try to create communication:
  Error occures:
  BMXAA0259E - The e-mail cannot be sent.
  Access to default session denied
  
  Another way to reproduce the error:
  
  1. Check if there are no active email listeners (Deactivate if
  there
  are some active)
  2. Set up properties
  - mxe.smtp.user
  - mxe.smtp.password
  (in some cases it is necesary to set also parameter
  mail.smtp.auth=true
  to enable authentication)
  3. Restart Maximo
  4. Open Work order and try to create communication -
  Communication is
  working OK
  5. Activate existing email listener or create and activate a new
  one.
  Email listener is not working and there is an error in log file:
  11 Aug 2010 16:12:26:670 [ERROR] Encountered error processing
  e-mails
  from mail server.
  java.lang.SecurityException: Access to default session denied
   at javax.mail.Session.getDefaultInstance(Session.java:292)
   at
  psdi.common.emailstner.EmailListnerTask.readMessagesFromMailServ
  er
  (EmailListnerTask.java:572)
   at psdi.common.emailstner.EmailListnerTask.performTask
  (EmailListnerTask.java:232)
   at
  psdi.common.emailstner.EmailListnerCron.cronAction(EmailListnerC
  ron.
  java:49)
   at
  psdi.server.CronTaskManager.callCronMethod(CronTaskManager.java:
  1552)
   at
  psdi.server.CronTaskManager.access$400(CronTaskManager.java:83)
   at
  psdi.server.CronTaskManager$CronThread.run(CronTaskManager.java:
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: all                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION: Only one functionality can work         *
  *                      properly.                               *
  *                                                              *
  *                      Detailed Steps to reproduce:            *
  *                                                              *
  *                      1. Configure and activate email         *
  *                      listener to receive emails              *
  *                                                              *
  *                      2. Set up properties                    *
  *                                                              *
  *                      - mxe.smtp.user                         *
  *                                                              *
  *                      - mxe.smtp.password                     *
  *                                                              *
  *                      (in some cases it is necesary to set    *
  *                      also parameter                          *
  *                                                              *
  *                      mail.smtp.auth=true                     *
  *                                                              *
  *                      to enable authentication)               *
  *                                                              *
  *                      3. Restart Maximo                       *
  *                                                              *
  *                      4. Check if cron task is working        *
  *                      properly without errors                 *
  *                                                              *
  *                      5. Open Work order and try to create    *
  *                      communication:                          *
  *                                                              *
  *                      Error occures:                          *
  *                                                              *
  *                      BMXAA0259E - The e-mail cannot be sent. *
  *                                                              *
  *                      Access to default session denied        *
  *                                                              *
  *                      Another way to reproduce the error:     *
  *                                                              *
  *                      1. Check if there are no active email   *
  *                      listeners (Deactivate if                *
  *                                                              *
  *                      there                                   *
  *                                                              *
  *                      are some active)                        *
  *                                                              *
  *                      2. Set up properties                    *
  *                                                              *
  *                      - mxe.smtp.user                         *
  *                                                              *
  *                      - mxe.smtp.password                     *
  *                                                              *
  *                      (in some cases it is necesary to set    *
  *                      also parameter                          *
  *                                                              *
  *                      mail.smtp.auth=true                     *
  *                                                              *
  *                      to enable authentication)               *
  *                                                              *
  *                      3. Restart Maximo                       *
  *                                                              *
  *                      4. Open Work order and try to create    *
  *                      communication -                         *
  *                                                              *
  *                      Communication is                        *
  *                                                              *
  *                      working OK                              *
  *                                                              *
  *                      5. Activate existing email listener or  *
  *                      create and activate a new               *
  *                                                              *
  *                      one.                                    *
  *                                                              *
  *                      Email listener is not working and there *
  *                      is an error in log file:                *
  *                                                              *
  *                      11 Aug 2010 16:12:26:670  ERROR         *
  *                      Encountered error processing            *
  *                                                              *
  *                      e-mails                                 *
  *                                                              *
  *                      from mail server.                       *
  *                                                              *
  *                      java.lang.SecurityException: Access to  *
  *                      default session denied                  *
  *                                                              *
  *                      at                                      *
  *                      javax.mail.Session.getDefaultInstance(S *
  *                      ession.java:292)                        *
  *                                                              *
  *                      at                                      *
  *                                                              *
  *                      psdi.common.emailstner.EmailListnerTask *
  *                      .readMessagesFromMailServ               *
  *                                                              *
  *                      er                                      *
  *                                                              *
  *                      (EmailListnerTask.java:572)             *
  *                                                              *
  *                      at                                      *
  *                      psdi.common.emailstner.EmailListnerTask *
  *                      .performTask                            *
  *                                                              *
  *                      (EmailListnerTask.java:232)             *
  *                                                              *
  *                      at                                      *
  *                                                              *
  *                      psdi.common.emailstner.EmailListnerCron *
  *                      .cronAction(EmailListnerC               *
  *                                                              *
  *                      ron.                                    *
  *                                                              *
  *                      java:49)                                *
  *                                                              *
  *                      at                                      *
  *                                                              *
  *                      psdi.server.CronTaskManager.callCronMet *
  *                      hod(CronTaskManager.java:               *
  *                                                              *
  *                      1552)                                   *
  *                                                              *
  *                      at                                      *
  *                                                              *
  *                      psdi.server.CronTaskManager.access$400( *
  *                      CronTaskManager.java:83)                *
  *                                                              *
  *                      at                                      *
  *                                                              *
  *                      psdi.server.CronTaskManager$CronThread. *
  *                      run(CronTaskManager.java:               *
  *                                                              *
  *                      LOCAL FIX:                              *
  *                                                              *
  *                      n/a                                     *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  ****************************************************************
  Got error: Access to default session denied
  

Problem conclusion

• The error was caused by a bug where default instances were
  obtained not using the credentials as set in the properties.
  Fixed by using the credentials in all instances.
  
  
  
  
  
  The fix for this APAR is contained in the following maintenance
  package:
  
    | release\fix pack | REL 7.1.1.8 - BS
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  MAXIMO SYS CONF

• Fixed component ID

  5724R46S1

Applicable component levels

• R711 PSY

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