IZ81444: AGENT CRASHES WHEN FOREST TOPOLOGY ATTRIBUTE GROUP IS REQUESTED FROM TEP PORTAL.

IBM Tivoli Monitoring: Active Directory Agent 6.2.1.1-TIV-ITM_ADO-IF0003
IBM Tivoli Monitoring: Active Directory Agent 6.2.1.1-TIV-ITM_ADO-IF0004
IBM Tivoli Monitoring: Active Directory Agent 6.2.1.1-TIV-ITM_ADO-IF0005
ITCAM for Microsoft(R) App: Active Directory Agent 6.2.2-TIV-ITM_ADO-IF0002

APAR status

• Closed as program error.

Error description

• Problem Description:
  
  Problem 1:
  Agent crashes when forest topology attribute is called as it
  tries to release a null object and the Agent crashes.
  
  Problem 2:
  On TEP topology related data is Not displayed when one of the
  site in Active Directory doesn't have a server container
  associated.
  
  
  Detailed Recreation Procedure:
  1. Create a new site in Active Directory
  2. Delete the server container of that site.
  3. Start agent and request forest topology.
  4. This can be verified from logs as the procedure exits when
     a site is found without server container.
  
  
  Related Files and Output:
  Following errors can be observer in Agent logs in
  <%CANDLE_HOME%>\TMAITM6\Logs\
  
  (4C3AFE9F.001E-1540:dnsutils.cpp,2630,"DNSUtils::GetForestTopolo
  gyInfo")
  ADsGetObject Failed for Site: Nasr-City-Club. Error number:
  80072030
  (4C3AFEA0.0000-9EC:kraaevxp.cpp,609,"DispatchEvent") *EV-INFO:
  Processing event 0x3FEB5E8, type=5, obj=0x40A3218, excep=1,
  st=0,
  len=580
  

Local fix

• N/A
  

Problem summary

• Agent crashes when forest topology attribute group
  is requested from TEP portal.
  

Problem conclusion

• Now Agent Does Not crash when forest topology attribute group
  is requested from TEP portal.
  The fix for this APAR is contained in the following maintenance
  packages:
     | interim fix | 6.2.1.1-TIV-ITM_ADO-LA0002
     | interim fix | 6.2.2-TIV-ITM_ADO-IF0001
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ITM ACT DIR OPT

• Fixed component ID

  5724C71AO

Applicable component levels

• R621 PSY

     UP