IZ77417: GL ACCOUNT DOES NOT GET UPDATED ON WO WHEN ASSET IS MODIFIED FROM MOBILE

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Maximo 7.1.1.4
    
    Mobile Maximo 7.1.1
    
    On Mobile MaximoWO when you change the asset on the workorder in
    Mobile
    Maximo and then send the record back to Maximo.
    The asset and location update properly but the glaccount does
    not.
    
    
    
    I think this is more a CORE hotfix (to not provide a default
    behavior) than a mobile hotfix.
    
    
    In CORE Maximo
    
    Bring up a WAPPR WO and Modify the Asset,
    
    You receive these messages;
    
    First one is the following;
    
    
    BMXAA4722E - The specified asset is not in the current location.
    Do you
    want to update the location with this asset's location - BOSTON?
    If you
    do not want to apply changes to the location or asset, click
    Close.
    
    Then click on YES and receive the below one;
    
    BMXAA4510E - The location and asset combination you have entered
    would
    default a different GL account than is currently specified on
    the work
    order. Would you like to update the work orders GL account based
    on the
    new asset/location combination? Clicking Cancel will return you
    with no
    changes.
    
    If you click on YES it updates the GL Account and changes it, if
    Click
    NO it keeps the Same GL Account as it had before
    
    However, If the above is done within the Mobile Device the
    Messages do NOT appear and the GL does not get updated
    
    
    
    Internally, maximo checks if the user is interactive, in other
    words, is accessing the maximo from the webbrowser, before
    showing the messagebox.
    If it is not interactive, maximo does not show the messagebox,
    and also leave the GLAccount as is, and the mobile user is not
    interactive for maximo.
    
    That's why mobile does not change the gl account.
    
    This is a Maximo CORE issue and needs to be dealt within the
    CORe MAximo so that Mobile can work properly
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED: ALL                                          *
    ****************************************************************
    * PROBLEM DESCRIPTION: Maximo 7.1.1.4                          *
    *                                                              *
    *                      Mobile Maximo 7.1.1                     *
    *                                                              *
    *                      On Mobile MaximoWO when you change the  *
    *                      asset on the workorder in               *
    *                                                              *
    *                      Mobile                                  *
    *                                                              *
    *                      Maximo and then send the record back to *
    *                      Maximo.                                 *
    *                                                              *
    *                      The asset and location update properly  *
    *                      but the glaccount does                  *
    *                                                              *
    *                      not.                                    *
    *                                                              *
    *                      I think this is more a CORE hotfix (to  *
    *                      not provide a default                   *
    *                                                              *
    *                      behavior) than a mobile hotfix.         *
    *                                                              *
    *                      In CORE Maximo                          *
    *                                                              *
    *                      Bring up a WAPPR WO and Modify the      *
    *                      Asset,                                  *
    *                                                              *
    *                      You receive these messages;             *
    *                                                              *
    *                      First one is the following;             *
    *                                                              *
    *                      BMXAA4722E - The specified asset is not *
    *                      in the current location.                *
    *                                                              *
    *                      Do you                                  *
    *                                                              *
    *                      want to update the location with this   *
    *                      asset's location - BOSTON?              *
    *                                                              *
    *                      If you                                  *
    *                                                              *
    *                      do not want to apply changes to the     *
    *                      location or asset, click                *
    *                                                              *
    *                      Close.                                  *
    *                                                              *
    *                      Then click on YES and receive the below *
    *                      one;                                    *
    *                                                              *
    *                      BMXAA4510E - The location and asset     *
    *                      combination you have entered            *
    *                                                              *
    *                      would                                   *
    *                                                              *
    *                      default a different GL account than is  *
    *                      currently specified on                  *
    *                                                              *
    *                      the work                                *
    *                                                              *
    *                      order. Would you like to update the     *
    *                      work orders GL account based            *
    *                                                              *
    *                      on the                                  *
    *                                                              *
    *                      new asset/location combination?         *
    *                      Clicking Cancel will return you         *
    *                                                              *
    *                      with no                                 *
    *                                                              *
    *                      changes.                                *
    *                                                              *
    *                      If you click on YES it updates the GL   *
    *                      Account and changes it, if              *
    *                                                              *
    *                      Click                                   *
    *                                                              *
    *                      NO it keeps the Same GL Account as it   *
    *                      had before                              *
    *                                                              *
    *                      However, If the above is done within    *
    *                      the Mobile Device the                   *
    *                                                              *
    *                      Messages do NOT appear and the GL does  *
    *                      not get updated                         *
    *                                                              *
    *                      Internally, maximo checks if the user   *
    *                      is interactive, in other                *
    *                                                              *
    *                      words, is accessing the maximo from the *
    *                      webbrowser, before                      *
    *                                                              *
    *                      showing the messagebox.                 *
    *                                                              *
    *                      If it is not interactive, maximo does   *
    *                      not show the messagebox,                *
    *                                                              *
    *                      and also leave the GLAccount as is, and *
    *                      the mobile user is not                  *
    *                                                              *
    *                      interactive for maximo.                 *
    *                                                              *
    *                      That's why mobile does not change the   *
    *                      gl account.                             *
    *                                                              *
    *                      This is a Maximo CORE issue and needs   *
    *                      to be dealt within the                  *
    *                                                              *
    *                      CORe MAximo so that Mobile can work     *
    *                      properly                                *
    *                                                              *
    *                      LOCAL FIX:                              *
    *                                                              *
    *                      NONE                                    *
    *                                                              *
    *                                                              *
    *                                                              *
    *                                                              *
    *                                                              *
    *                      Have Tallked to the following           *
    *                      Recipients in regards to this issue     *
    *                                                              *
    *                                                              *
    *                                                              *
    *                                                              *
    *                                                              *
    *                      Ricardo Lucio da Silva, Thadeu de Russo *
    *                      e Carmo and David Havican, if any       *
    *                      furhter explanation is needed please    *
    *                      contact them for any inquiries or mis   *
    *                      understandings,                         *
    *                                                              *
    *                                                              *
    *                                                              *
    *                                                              *
    *                                                              *
    *                      Thanks,                                 *
    *                                                              *
    *                      DP                                      *
    *                                                              *
    ****************************************************************
    * RECOMMENDATION:                                              *
    *                                                              *
    *                                                              *
    *                                                              *
    ****************************************************************
    GL ACCOUNT DOES NOT GET UPDATED ON WO WHEN ASSET IS MODIFIED
    FROM MOBILE
    

Problem conclusion

  • Fixed in code.
    
    
    
    
    
    The fix for this APAR is contained in the following maintenance
    package:
    
      | release\fix pack | REL 7.1.1.8 - BS
    

Temporary fix

Comments

APAR Information

  • APAR number

    IZ77417

  • Reported component name

    WORK ORDER TRAC

  • Reported component ID

    5724R46WO

  • Reported release

    711

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-06-11

  • Closed date

    2010-06-28

  • Last modified date

    2010-06-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

  • Fixed component name

    WORK ORDER TRAC

  • Fixed component ID

    5724R46WO

Applicable component levels

  • R711 PSY

       UP



Rate this page:

(0 users)Average rating

Add comments

Document information


More support for:

IBM Maximo Asset Management
Work Order Tracking

Software version:

711

Reference #:

IZ77417

Modified date:

2010-06-28

Translate my page

Machine Translation

Content navigation