IZ75163: HTTP ACCESS SERVICES STOPS ACCEPTING NEW SESSIONS

APAR status

• Closed as program error.

Error description

• Lotus Mobile Connect 6.1.4
  
  Connection Manager configured for HTTP Access Services.  The
  most noticeable external symptom for this problem is that no new
  HTTP Access Services connections are made nor does any data for
  existing sessions seem to be processed.  Other side symptoms of
  this problem have been a high memory consumption by the
  wgated.exe process and perhaps a large number of TCP sessions in
  the CLOSE_WAIT state.
  

Local fix

• Restart the wgated.exe process
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: LMC Connection Manager, HTTP Access Services *
  *                 users.                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION: HTTP Access Services stops accepting    *
  *                      new connections.                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  A formal fix for this problem will be included in all product
  releases AFTER 6.1.4.  Until that time a temporary fix may be
  obtained from the IBM Lotus Mobile Connect Support Center.
  To obtain this APAR fix or technical support for Lotus Mobile
  Connect you may either visit the Lotus Mobile Connect On-line
  Support Center at http://www-947.ibm.com/support/entry/portal
  /Overview/Software/Lotus/Lotus_Mobile_Connect
  ('Open Service Request').  If you need to reach IBM Support
  in the U.S. call 1-800-IBM-SERV. For Support outside of the
  U.S. please visit the IBM Contacts page at http://www.ibm.com
  /planetwide/ to find the direct dial support number for your
  location.
  

Problem conclusion

• Timing hole discovered that causes queue size delta errors.
  Long runs have now been completed with 1000's of simultaneous
  sessions.
  

Temporary fix

• A temporary fix is now available for this APAR from the IBM
  Lotus Mobile Connect (LMC) Level 2 support center.  To obtain
  this fix please open a Problem Management Record (PMR) either by
  submitting a Service Request from the LMC Support Portal at -
  http://www-947.ibm.com/support/entry/portal/Overview/Software/Lo
  tus/Lotus_Mobile_Connect . A PMR can also be opened via
  telephone at 800-IBM-SERV or for the phone number in your area
  please visit http://www.ibm.com/planetwide.
  

Comments

• Positive feedback from reporting customer.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LOTUS MOBILE CO

• Fixed component ID

  5724R2000

Applicable component levels

• R610 PSN

     UP

• R611 PSN

     UP

• R612 PSN

     UP

• R613 PSN

     UP

• R614 PSY

     UP