IZ75012: GATEWAY: REFERENCE CTR MISMATCH

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Repeated logons of same VPN ID from two devices with multiple
    logons disabled results in the message "No More Dynamic IP
    Addresses Available".  This is due to a problem with a problem
    with the Connection Manager's reference counter.
    

Local fix

  • restart Mobile Network Interface (MNI)
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: LMC Connection Manager, Mobile access        *
    *                 services.                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION: The reference counter for active        *
    *                      sessions may get out of sync. This      *
    *                      causes the session not to be cleaned    *
    *                      up properly on logout.                  *
    ****************************************************************
    * RECOMMENDATION: Update to fixtest containing this APAR.      *
    ****************************************************************
    Repeated logons of same VPN ID from two devices with multiple
    logons disabled results in the message "No More Dynamic IP
    Addresses Available".  This is due to a problem with a problem
    with the Connection Manager's reference counter.
    

Problem conclusion

  • A formal fix for this problem will be included in all product
    releases AFTER 6.1.4.  Until that time a temporary fix may be
    obtained from the IBM Lotus Mobile Connect Support Center.
    To obtain this APAR fix or technical support for Lotus Mobile
    Connect you may either visit the Lotus Mobile Connect On-line
    Support Center at http://www-947.ibm.com/support/entry/portal
    /Overview/Software/Lotus/Lotus_Mobile_Connect
    ('Open Service Request').  If you need to reach IBM Support
    in the U.S. call 1-800-IBM-SERV. For Support outside of the
    U.S. please visit the IBM Contacts page at http://www.ibm.com
    /planetwide/ to find the direct dial support number for your
    location.
    

Temporary fix

  • A temporary fix is now available for this APAR from the IBM
    Lotus Mobile Connect (LMC) Level 2 support center.  To obtain
    this fix please open a Problem Management Record (PMR) either by
    submitting a Service Request from the LMC Support Portal at -
    http://www-947.ibm.com/support/entry/portal/Overview/Software/Lo
    tus/Lotus_Mobile_Connect . A PMR can also be opened via
    telephone at 800-IBM-SERV or for the phone number in your area
    please visit http://www.ibm.com/planetwide.
    

Comments

APAR Information

  • APAR number

    IZ75012

  • Reported component name

    LOTUS MOBILE CO

  • Reported component ID

    5724R2000

  • Reported release

    613

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-04-22

  • Closed date

    2010-07-22

  • Last modified date

    2010-07-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS MOBILE CO

  • Fixed component ID

    5724R2000

Applicable component levels

  • R610 PSN

       UP

  • R611 PSN

       UP

  • R612 PSN

       UP

  • R613 PSY

       UP



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Document information


More support for:

IBM Mobile Connect

Software version:

6.1.3

Reference #:

IZ75012

Modified date:

2010-07-22

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