IZ74393: HTTP ACCESS USER MAY NOT BE PROMPTED FOR LOGIN CREDENTIALS.

APAR status

• Closed as program error.

Error description

• Lotus Mobile Connect configured for HTTP Access Services.
  The scenario is that under some circumstances the Connection
  Manager may not prompt a user for their login credentials if the
  user clicks the Logoff button on the Lotus iNotes client.
  This problem does not let an account which was not previously
  logged access the Notes application without first logging in.
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: LMC Connection Manager, HTTP Access          *
  *                 Services configured for Single Sign On       *
  *                 (SSO).                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION: The scenario is that under some         *
  *                      circumstances the Connection            *
  *                      Manager may not prompt a user for       *
  *                      their login credentials if the          *
  *                      user clicks the Logoff button on the    *
  *                      Lotus iNotes client.                    *
  *                      This problem does not let an account    *
  *                      which was not previously                *
  *                      logged access the Notes application     *
  *                      without first logging in.               *
  ****************************************************************
  * RECOMMENDATION: Update to TESTFIX build in LMC 6.1.4.        *
  ****************************************************************
  This problem happens if there is an LTPA
  cookie domain mismatch which is common if iNotes servers are
  accessed internally & externally.  When a user clicks Logoff in
  iNotes LMC does not clear the LTPA token for the session which
  allows that same user to log back in without being prompted for
  his credentials.
  

Problem conclusion

• A formal fix for this problem will be included in all product
  releases AFTER 6.1.4.  Until that time a temporary fix may be
  obtained from the IBM Lotus Mobile Connect Support Center.
  To obtain this APAR fix or technical support for Lotus Mobile
  Connect you may either visit the Lotus Mobile Connect On-line
  Support Center at http://www-947.ibm.com/support/entry/portal
  /Overview/Software/Lotus/Lotus_Mobile_Connect
  ('Open Service Request').  If you need to reach IBM Support
  in the U.S. call 1-800-IBM-SERV. For Support outside of the
  U.S. please visit the IBM Contacts page at http://www.ibm.com
  /planetwide/ to find the direct dial support number for your
  location.
  

Temporary fix

• A temporary fix is now available for this APAR from the IBM
  Lotus Mobile Connect (LMC) Level 2 support center.  To obtain
  this fix please open a Problem Management Record (PMR) either by
  submitting a Service Request from the LMC Support Portal at -
  http://www-947.ibm.com/support/entry/portal/Overview/Software/Lo
  tus/Lotus_Mobile_Connect . A PMR can also be opened via
  telephone at 800-IBM-SERV or for the phone number in your area
  please visit http://www.ibm.com/planetwide.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LOTUS MOBILE CO

• Fixed component ID

  5724R2000

Applicable component levels

• R610 PSN

     UP

• R611 PSN

     UP

• R612 PSN

     UP

• R613 PSY

     UP