IZ73811: GETTING ERROR "BMXAA4024E - EXTERNAL VALUE IS NOT IN DOMAIN SURVEYSTATUS" AND NO SURVEYS ARE SHOWN.

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APAR status

  • Closed as fixed if next.

Error description

  • TSRM 7.2
    Note: The problem is reproduced when TSRM is installed with base
    language Hebrew. The reproducibility does not depend on language
    selected in Profile->Default Information.
    The problem is not reproduced when TSRM is installed with base
    language English and additional language Hebrew.
    .
    Go To->Administartion->Survey Management->Surveys
    In the List tab, do not insert Survey name or ID, press enter to
    get list of all surveys.
    .
    Result: Error "BMXAA4024E - External valueis not in domain
    SURVEYSTATUS.
    .
    No surveys are shown.
    .
    There is an error with the Hebrew language package.
    .
    There is also another scenario showing wrong results with
    the translation and it is the following:
    .
    Survey Questions status is not translated to Hebrew in TSRM
    with base language - Hebrew
    .
    1. Open Surveys  Question application
    2. Question status is in English (ACTIVE or ARCHIVE)
    

Local fix

  • Open DB2, open table SYNONYMDOMAIN. Go to DOMAINID
    = SURVEYSTATUS. Change VALUE of SURVEYSTATUS to Hebrew values
    (can be copied from DESCRIPTION).
    Commit and restart the server.
    .
    For the second scenario described this is the Local Fix:
    .
    Open DB2, open table SYNONYMDOMAIN. Go to DOMAINID
    = QUESTIONSTATUS. Change VALUE of QUESTIONSTATUS to
    Hebrew values and in DB TABLE SUR_QUESTION replace
    status English value - ACTIVE with Hebrew value.
    .
    Commit and restart the server.
    

Problem summary

  • GETTING ERROR "BMXAA4024E - EXTERNAL VALUE IS NOT IN DOMAIN
    SURVEYSTATUS" AND NO SURVEYS ARE SHOWN.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IZ73811

  • Reported component name

    TIV SERVICE DES

  • Reported component ID

    5724S85D0

  • Reported release

    720

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-03-31

  • Closed date

    2010-07-16

  • Last modified date

    2010-07-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R720 PSY

       UP



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Document information


More support for:

Tivoli Service Request Manager

Software version:

720

Reference #:

IZ73811

Modified date:

2010-07-16

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