IZ62288: ERROR DURING INSTALL OF 7.1.1.5 FIXPACK. ERROR CTGIN0143E SEE APAR IZ58195

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APAR status

  • Closed as program error.

Error description

  • When customer attempts to install 7.1.1.5 patch on DB2 and
    receives the following error.
    
     Sep 28, 2009 12:03:23 PM
    com.ibm.tivoli.ccmdb.install.foundation.config.pmp.ACfgProcessMa
    nagerPackageConfig Result from install PSI
    FINE: NOTE ^CTGIN0005E: The deployment of
    D:\IBM\SMP\pmp\base_services_7.1.1.5.zip failed. The error text
    is CTGIN0143E: An action error ocurred during the processing of
    a deployment operation. Action identifier:
    "Upgrade_Maximo_Update_DB". Action display name: "Stop
    Application Server, Run Maximo UpdateDB Script, Start
    Application Server"..^n^
    Sep 28, 2009 12:03:23 PM
    com.ibm.tivoli.ccmdb.install.foundation.config.pmp.ACfgProcessMa
    nagerPackageConfig runConfigurationStep
    FINE: EXIT ^Result = 1^n^
    Sep 28, 2009 12:03:23 PM
    com.ibm.tivoli.ccmdb.install.common.config.TaskRunner
    runSingleTask(Task)
    FINE: EXIT ^^S^Result: COMPLETE for TaskID:
    ProcessManagerPackage
    TaskAction: runConfigurationStep
    TaskWeight: 250
    stopOnErrorFlag: false
    
    
    This is fixed in the 7.1.1.5 hotfix but needs to be included in
    the 7.1.1.5 fixpack install.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Users with a database that cannot hadle      *
    *                 Arabic and Hebrew characters.                *
    ****************************************************************
    * PROBLEM DESCRIPTION: Normally when a database find a         *
    *                      character it cannot handle, it is       *
    *                      converted into a question mark (?),     *
    *                      however it seem like the Arabic and     *
    *                      Hebrew characters causes SQL errors in  *
    *                      stead.This results in the script        *
    *                      crashing.                               *
    *                                                              *
    ****************************************************************
    * RECOMMENDATION:                                              *
    *                                                              *
    *                                                              *
    *                                                              *
    ****************************************************************
    The database fails during update of the Yes/No values for
    Arabic and Hebrew.
    

Problem conclusion

  • Normally when a database find a character it cannot handle, it
    is converted into a question mark (?), however it seem like the
    Arabic and Hebrew characters causes SQL errors in stead.
    
    
    
    
    
    The fix for this APAR is contained in the following maintenance
    package:
    
      | release\fix pack | REL 7.1.1.5 - BS
    

Temporary fix

Comments

APAR Information

  • APAR number

    IZ62288

  • Reported component name

    UPGRADE PROGRAM

  • Reported component ID

    5724R46UP

  • Reported release

    710

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2009-09-30

  • Closed date

    2009-10-27

  • Last modified date

    2009-10-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

  • Fixed component name

    UPGRADE PROGRAM

  • Fixed component ID

    5724R46UP

Applicable component levels

  • R710 PSY

       UP



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Document information


More support for:

IBM Maximo Asset Management
Upgrade Programs

Software version:

710

Reference #:

IZ62288

Modified date:

2009-10-27

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