IZ51754: WSH MONITOR - INTERMITTENT HANG OR CRASH POSSIBLY RELATED TO MEMORY OR THREADING ISSUES

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • WSH monitor - intermittent hang or crash possibly related to
    memory or threading issues
    
    Platform:
    
    ITCAM-ISM 6.0.0 (Netcool/ISM 2.4 build 50) on Windows 2003
    
    Symptoms :
    
    wsh.log has numerous of entries of the following before crash:
    
    <timestamp> Debug: Queue is empty - waiting
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Those using WSH to run JavaScript
    ****************************************************************
    * PROBLEM DESCRIPTION: WSH may intermittently hang or crash
    * after running for some time
    ****************************************************************
    * RECOMMENDATION: Apply 6.0.0-TIV-ISM-LA0052 or migrate to
    * the Robotic monitoring supplied by ITCAM for Transactions :
    * Response Time
    ****************************************************************
    A small amount of memory is leaked during the initialization of
    Microsoft's JScript.dll which can eventually prevent the monitor
     from functioning.
    

Problem conclusion

  • The WSH monitor will now maintain persistent threads running
    the scripting engine, rather than creating and tearing it down
    for each polling thread.
    
    The fix for this APAR is contained in the following maintenance
    packages:
                | LA interim fix | 6.0.0-TIV-ISM-LA0052
    

Temporary fix

Comments

APAR Information

  • APAR number

    IZ51754

  • Reported component name

    WSH MONITOR

  • Reported component ID

    5724P22WA

  • Reported release

    240

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2009-05-22

  • Closed date

    2009-06-17

  • Last modified date

    2009-06-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WSH MONITOR

  • Fixed component ID

    5724P22WA

Applicable component levels

  • R240 PSY

       UP



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Document information


More support for:

Netcool/Service Monitor Global Perspective ISM

Software version:

240

Reference #:

IZ51754

Modified date:

2009-06-17

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