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IZ46853: RESULT SET DOWNLOAD DIALOG APPEARS AND CURSOR FREEZES AFTERWARDSV.6.1

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APAR status

  • Closed as program error.

Error description

  • This happens for Premium client Scottish Power in a specific
    scenario ,v 6.1
    Prerequisite:-to have WOPRIORITY and FAILURECLASS fields
    set mandatory on screen level  and WOPRIORITY set esig enabled
    
    
    - Create new WO:
    
    -Populate location and all other mandatory fields EXCEPT
    failureclass
    -DONT SAVE
    -Select Action menu  'Select  Owner'
    -you get esig dialog  - fill it in ,
    -you get error failure class is required,
    -populate failure class
    -select owner
    -and fill in  esig
    then person group list  downloads/attempts to download
    
    When clicked ok to download the cursor/Maximo hangs
    
    The problem is two fold - why the person group download is
    triggered and why it subsequently hangs
    

Local fix

  • when required field failureclass was populated first and save
    performed the problem did not occur
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All maximo users                             *
    ****************************************************************
    * PROBLEM DESCRIPTION: This happens in a specific              *
    *                                                              *
    *                      scenario ,v 6.1                         *
    *                                                              *
    *                      Prerequisite:-to have WOPRIORITY and    *
    *                      FAILURECLASS fields                     *
    *                                                              *
    *                      set mandatory on screen level  and      *
    *                      WOPRIORITY set esig enabled             *
    *                                                              *
    *                      - Create new WO:                        *
    *                                                              *
    *                      -Populate location and all other        *
    *                      mandatory fields EXCEPTYANA15           *
    *                                                              *
    *                      failureclass                            *
    *                                                              *
    *                      -DONT SAVE                              *
    *                                                              *
    *                      -Select Action menu  'Select  Owner'    *
    *                                                              *
    *                      -you get esig dialog  - fill it in ,    *
    *                                                              *
    *                      -you get error failure class is         *
    *                      required,                               *
    *                                                              *
    *                      -populate failure class                 *
    *                                                              *
    *                      -select owner                           *
    *                                                              *
    *                      -and fill in  esig                      *
    *                                                              *
    *                      then person group list                  *
    *                      downloads/attempts to download          *
    *                                                              *
    *                      When clicked ok to download the         *
    *                      cursor/Maximo hangs                     *
    *                                                              *
    *                      The problem is two fold - why the       *
    *                      person group download is                *
    *                                                              *
    *                      triggered and why it subsequently hangs *
    *                                                              *
    *                      LOCAL FIX:                              *
    *                                                              *
    *                      when required field failureclass was    *
    *                      populated first and save                *
    *                                                              *
    *                      performed the problem did not occur     *
    *                                                              *
    ****************************************************************
    * RECOMMENDATION:                                              *
    *                                                              *
    *                                                              *
    *                                                              *
    ****************************************************************
    RESULT SET DOWNLOAD DIALOG APPEARS AND CURSOR FREEZES
    AFTERWARDS  V.6.1
    

Problem conclusion

  • validate should happen esig.
    
    
    
    
    
    The fix for this APAR is contained in the following maintenance
    package:
    
      | release\fix pack | REL 6.2.5
    

Temporary fix

Comments

APAR Information

  • APAR number

    IZ46853

  • Reported component name

    WORK ORDER TRAC

  • Reported component ID

    5724R46WO

  • Reported release

    610

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2009-03-18

  • Closed date

    2009-04-13

  • Last modified date

    2009-04-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

  • Fixed component name

    WORK ORDER TRAC

  • Fixed component ID

    5724R46WO

Applicable component levels

  • R610 PSY

       UP



Document information

More support for: Maximo Asset Management
Work Order Tracking

Software version: 610

Reference #: IZ46853

Modified date: 13 April 2009