IZ06197: PORTUGUESE MAXIMO 6.2.1 ONLY: FROM WORK LOG SUB-TAB, IT DOES NOT ALLOW INSERT NEITHER QUERY ANY ROWS

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APAR status

  • Closed as fixed if next.

Error description

  • - Issue occurs only in Portuguese Maximo 6.2.1 installed from
    scratch.
    - Issue does not occur in English Maximo 6.2.1.
    - Issue does not occur in Portuguese Maximo 6.2.1 installed
    after English (via importlang -infile pt.xml -l PT)
    Steps to reproduce the issue:
    Go to Service Desk / Service Requests
      (Ir para Central de Serviヌos / Solicitaヌ¦es de Serviヌos)
    Click on New Service Request button
      (Click on Nova Solicitaヌᅥo de Serviヌo button)
    Accept the default values and click on Save Service Request
    button
    Select Action "Take Ownership"
      (Selecionar Aヌᅥo Tomar Prioridade)
    Select Action "Create" / "Incident"
      (Selecionar Aヌᅥo "Criar" /  "Incidente")
    Click on Log tab
      (Click on Registro tab)
    The issue is:
    From Work Log sub-tab, it does not allow insert neither query
    any rows
      (From Log de Serviヌo sub-tab/ it does not allow insert neither
    query any rows)
    ===o===
    

Local fix

  • I've found no workaround.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All maximo users                             *
    ****************************************************************
    * PROBLEM DESCRIPTION: It is not possible to view/change/add   *
    *                      worklogs on an incident that has been   *
    *                      created based on a service request.     *
    *                                                              *
    ****************************************************************
    * RECOMMENDATION:                                              *
    *                                                              *
    *                                                              *
    *                                                              *
    ****************************************************************
    PORTUGUESE MAXIMO 6.2.1 ONLY: FROM WORK LOG SUB-TAB, IT DOES
    NOT  ALLOW INSERT NEITHER QUERY ANY ROWS
    

Problem conclusion

Temporary fix

Comments

  • Fixed in issue 07-11324
    

APAR Information

  • APAR number

    IZ06197

  • Reported component name

    CHANGE MGR CCMD

  • Reported component ID

    5724R49CM

  • Reported release

    621

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2007-10-09

  • Closed date

    2007-10-10

  • Last modified date

    2007-10-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

Applicable component levels

  • R621 PSY

       UP



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Document information


More support for:

IBM Maximo Change Manager
Maximo Change Manager for CCMDB

Software version:

621

Reference #:

IZ06197

Modified date:

2007-10-10

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