IZ05104: EVENT CLEARS IN THE EVENT COLUMN, THE ICON GOES GREEN, BUT THE ICON IN THE STATE COLUMN REMAINS THE SAME AND DOES NOT UPDATE.

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APAR status

  • Closed as program error.

Error description

  • The "Total events for service" value become  0, but the "State"
    for the Service in the Service Navigation panel did not turn
    green as expected, nor did the "Real-time status indicator" for
    the Service Image within the Service Viewer, they both
    stayed red. It remained so overnight, and only become green
    again after restarting the RAD server.
    

Local fix

  • There is none at this time, other then restart the RAD server
    which isn't an acceptable work around.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All RAD 3.0 users                            *
    ****************************************************************
    * PROBLEM DESCRIPTION: When the bottom most child of the       *
    *                      service model receives a clear event,   *
    *                      the clear event doesn't bubble up to    *
    *                      the parents.                            *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    There was an issue persistifying the duration based sla rule
    in the duration tracker when a clear event was issued
    

Problem conclusion

  • Stop persistifying the duration based sla rule
    Everytime there is a chance to persistify the SLA information
    into the database, the code will check the persistify variable
    from the RAD_sla.props file. When it is false, the SLA
    information is not saved to the database and the clear event
    will bubble up to the parents
    

Temporary fix

Comments

APAR Information

  • APAR number

    IZ05104

  • Reported component name

    NC/RAD SERVER

  • Reported component ID

    5724O6200

  • Reported release

    300

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2007-09-20

  • Closed date

    2008-01-22

  • Last modified date

    2008-01-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    NC/RAD SERVER

  • Fixed component ID

    5724O6200

Applicable component levels

  • R200 PSN

       UP

  • R300 PSY

       UP



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Document information


More support for:

Netcool/Realtime Active Dashboards
Server

Software version:

300

Reference #:

IZ05104

Modified date:

2008-01-22

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