IY98828: UNABLE TO CHANGE "ADMIN" PASSWORD ON WINDOWS INSTALLATION

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You can track all active APARs for this component.

APAR status

  • Closed as fixed if next.

Error description

  • This issue was thought to be a security manager issue at first,
    however the problem only happens on the windows server.
    The version of  NGF is 1.0.129. The steps to recreate are as
    follows:
    1) Shut down the RAD
    2) Use ngf_resyncadminuser to change the admin user's password
    3) Start RAD
    4) Login as any user
    You should see a message that will not allow you to view the
    viewpoints on the page.
    
    There was one issue where the admin user's password was not
    being read from the server.props within RAD. Now that is not
    the case as this issue was fixed with a different PMR.
    
    During our troubleshooting, we also tried created a different
    default page for our user to make sure it wasn't a RAD issue.
    We created a custom psml page with the version information
    viewpoint, and we had no permission to view that page either.
    

Local fix

  • Not aware of a fix or work around at this time.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All RAD 3.0 Users                            *
    ****************************************************************
    * PROBLEM DESCRIPTION: Unable to change admin pwd on WINDOWS   *
    *                      installation                            *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Fixed in TBSM 4.1.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IY98828

  • Reported component name

    NC GUI CLI READ

  • Reported component ID

    5724O5000

  • Reported release

    300

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2007-05-18

  • Closed date

    2008-03-10

  • Last modified date

    2008-03-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    NC/RAD SERVER

  • Fixed component ID

    5724O6200

Applicable component levels

  • R200 PSN

       UP

  • R300 PSN

       UP



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Document information


More support for:

Netcool/Realtime Active Dashboards
Server

Software version:

300

Reference #:

IY98828

Modified date:

2008-03-10

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