IY93007: EVENTS ARE SOMETIMES NOT BEEN WRITTEN TO ALERTS.SERVICE_DEPS WHEN CHANGES ARE MADE IN THE MODEL.

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APAR status

  • Closed as fixed if next.

Error description

  • Situation:
    The RAD Model gets changed, via GUI or  API.
    RAD will not recalculate it's model (including: service_deps,
    service events) for existing events already touched by RAD. No
    raw event reread happens
    
    Therefore at DB Systems the Solution was to reset all the fields
    which are RAD related, incl. deleting all service events
    (Class=12000)
    The expected behaviour is that RAD recalculates the model (incl.
    service_deps and service events).
    This causes inconsistencies, because RAD keeps the status of
    existing states in memory. As a result no service_deps or
    service events are being re-written.
    
    Expected behaviour:
    A change in the service model (add, change, delete) via GUI or
    API  should cause RAD to reread the raw events selective of the
    affected service trees. Therefore RAD should recalculate its
    model and correct/rewrite service_deps and service events.
    

Local fix

  • No fix currently available.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: RAD 3.0 and TBSM 4.1 users                   *
    ****************************************************************
    * PROBLEM DESCRIPTION: EVENTS ARE SOMETIMES NOT BEEN WRITTEN   *
    *                      TO ALERTS.SERVICE_DEPS                  *
    *                      WHEN CHANGES ARE MADE IN THE MODEL      *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    A new function was added in TBSM 4.1.1 called the consistecy
    checker. This function will alleviate the problem here.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IY93007

  • Reported component name

    NC/RAD SERVER

  • Reported component ID

    5724O6200

  • Reported release

    200

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2006-12-20

  • Closed date

    2007-11-27

  • Last modified date

    2007-11-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R200 PSY

       UP

  • R300 PSY

       UP



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Document information


More support for:

Netcool/Realtime Active Dashboards
Server

Software version:

200

Reference #:

IY93007

Modified date:

2007-11-27

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