IY35882: KNOWN ISSUE CRYSTAL REPORTS.PROMPTED FOR DIRECTORY TAKE DIRECTORY THAT EXISTS AND GET RUNTIME ERROR INVALID DIRECTORY

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You can track all active APARs for this component.

APAR status

  • Closed as Permanent restriction.

Error description

  • .
    TEMS 1.1 patch2 installed on win 2K machine
    this is a new installation at our production environment.
    TEMS admin console
    run reporting and graph
    request any report and press run
    when report displayed press file - export
    format : rtf  (others haven been tried with same result)
    diskfile
    prompted for a directory
    take any directory that exists (prompted for)
    press ok-save
    runtime error is displayed (invalid directory)
    I have tried different directories (all existing) = same result
    I am logon as domain administrator (user=svc-00019)
    .
    L3 response was this was a known defect
    

Local fix

  • you may want to try this workaround:
    .
    After generating a report go to the last page of the report.
    Then click the
    Export Report Icon (NOT the File->Export menu option). Click
    through the
    options and then click OK. It will not crash but will produce an
    empty file
    (in whatever output format you have selected). Then do exactly
    the same
    again using either the Export Report Icon or the File->Export
    menu option.
    You will now get a populated file.
    

Problem summary

  • TEMS 1.1 patch2 installed on win 2K machine
    this is a new installation at our production environment.
    TEMS admin console
    run reporting and graph
    request any report and press run
    when report displayed press file - export
    format : rtf  (others haven been tried with same result)
    diskfile
    prompted for a directory
    take any directory that exists (prompted for)
    press ok-save
    runtime error is displayed (invalid directory)
    I have tried different directories (all existing) = same result
    I am logon as domain administrator (user=svc-00019)
    

Problem conclusion

  • After generating a report go to the last page of the report.
    Then click the
    Export Report Icon (NOT the File->Export menu option). Click
    through the
    options and then click OK. It will not crash but will produce an
    empty file
    (in whatever output format you have selected). Then do exactly
    the same
    again using either the Export Report Icon or the File->Export
    menu option.
    You will now get a populated file.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IY35882

  • Reported component name

    TIV MGMT SOL MS

  • Reported component ID

    5698MSQ00

  • Reported release

    110

  • Status

    CLOSED PRS

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2002-10-14

  • Closed date

    2003-09-15

  • Last modified date

    2003-09-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels



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Document information


More support for:

Tivoli Management Solution for Microsoft SQL

Software version:

110

Reference #:

IY35882

Modified date:

2003-09-15

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