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IV96586: UX SESSIONS TIMING OUT ON IPAD APP RUNNING A LONG TIME, REGARDLESS USERS ARE ACTIVELY USING IT.

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APAR status

  • Closed as documentation error.

Error description

  • The UX Session Times out after 60 minutes despite making
    regular calls to the database. As part of the javascript in the
    UX app, there is an action to refresh the page which gets a
    clean call of the data sources. The assumption made here is
    that this would keep the user's session alive. However, after
    ~60 minutes of refreshing, the page times out and returns to
    the login page.
    We have tried alternatives such as explicitly calling a data
    source. And are looking at handling session cookies. We are
    looking for an approach to the above issue which will keep the
    page alive.
    

Local fix

  • Login after being disconnected
    

Problem summary

  • The UX Application can make sure it does not time itself out by
    making a call to a specific end-point
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IV96586

  • Reported component name

    TRI APP PLTFM R

  • Reported component ID

    5725F26RE

  • Reported release

    351

  • Status

    CLOSED DOC

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-05-25

  • Closed date

    2017-06-10

  • Last modified date

    2017-06-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels



Document information

More support for: IBM TRIRIGA Application Platform
IBM TRIRIGA Application Platform Runtime Engine

Software version: 351

Reference #: IV96586

Modified date: 10 June 2017