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IV95334: THE TRIRIGA DEFAULT SESSION_WARNING_ENABLED MESSAGE HAS CHOICES THAT DO NOT ACT IN THE WAY THE TEXT IN THE MESSAGE SAYS

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APAR status

  • Closed as fixed if next.

Error description

  • When SESSION_WARNING_ENABLED set to 'Y' in the
    TRIRIGAWEB.properties file a message like the following
    appears prior to the actual timeout:
    
       Message from webpage
       ====================
       ? Your session expires at
         01/03/2017 17:49:59
         Click OK before your session expires to continue. If your
         session has expired, all unsaved work has been lost. Click
         OK to sign in. Click Exit to sign out.
    
    This message does not make sense and is confusing to users.
    Here are two examples of this:
    
    ==> The message tells the user to click 'OK' to sign in however
        the user is sent back to the home page. If the user session
        has expired, the user is still sent back to the home page
        but when trying to transact, is then redirected to login.
    
    ==>  The message says to click 'Exit' to sign out and there is
         no 'Exit' choice. When the user clicks 'Cancel,' it does
         not actually sign the user out of the system.
    

Local fix

  • Go into the WEB_MESSAGE table and use SQL to change
    'SESSION_EXP_WARN_1 and/or 'SESSION_EXP_WARN_2' messages that
    appear.
    

Problem summary

  • Need to update the WEB_MESSAGE SESSION_EXP_WARN_2
    to be clearer.
    

Problem conclusion

  • Revised the Session Expiration Warning message to make it
    clearer to the user what their next action is, or what would
    happen if they didn't act before the timeout happened
    This is targeted to the 1h2017 release.
    

Temporary fix

  • UPDATE WEB_MESSAGE
    SET MESSAGE_TEXT = 'Click OK before your session expires to
    continue or Cancel to sign out.  If the session has already
    expired, all unsaved work is already lost. If you click OK but
    the session is already expired, all unsaved work is already
    lost. You need to sign in again.'
    WHERE USE_NAME='SESSION_EXP_WARN_2'
    AND LANGUAGE_ID=1;
    

Comments

APAR Information

  • APAR number

    IV95334

  • Reported component name

    TRI APP PLTFM R

  • Reported component ID

    5725F26RE

  • Reported release

    352

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-04-21

  • Closed date

    2017-04-27

  • Last modified date

    2017-04-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • 999
    

Fix information

Applicable component levels



Document information

More support for: IBM TRIRIGA Application Platform
IBM TRIRIGA Application Platform Runtime Engine

Software version: 352

Reference #: IV95334

Modified date: 27 April 2017