IV91247: SUPPRESSING LOG ENTRIES MESSAGES FROM ALWAYS LOGGING IN THE LOG.

APAR status

• Closed as program error.

Error description

• EmailListnerTask and UploadFile classes are not using the
  standard logger this means that when this functionality is
  enabled the logs will have a potentially large number of
  unnecessary log entries.
  
  These log errors cannot be controlled. These entries will be
  numerous for organisations that upload large
  number of attachments.
  
  The following entries are samples from psdi.common.emailstner.
  EmailListnerTask.class
  
  /* 2345 */ System.out.println("ANTI-VIRUS SCANNER NOT CONFIGURED
  PROPERLY");
  
  In normal operation the following log messages will always be
  executed /* 2353 */  System.out.println("Calling Antivirus
  scanner...");
  
  The objective was to ensure that the system logs was not
  filling up with  large numbers of these log entries if someone
  enabled the anti-virus feature. We found this problem after I
  found a different problem/PMR about a missing system property
  that controlled this functionality.
  
  Looking at the code it is clear that the logs will be populated
  with log entries that can't be managed using the standard
  Maximo loggers so they can't be disabled.
  
  Steps to reproduce the problem
  ===============================
  
  This is based on code analysis after investigating a different
  problem raised as a separate PMR. The code appears to be
  executed when attachments are uploaded from the Email Listener
  Task code.
  
  It should be possible to replicate this by:
  
  1. Configure the Anti-virus scanner properties. (A subset of the
  messages can be seen by not setting the properties)
  
  2. Setting the mxe.doclink.isVirusScanEnabled property to true
  
  3. Sending an email with an infected attachment (some virus
  scanners
  have test files to confirm that the scanner is working)
  
  4. Watching the logs for standard output entries as per the
  examples above
  
  Product Version
  ===============
  TPAE 7506
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * This issue does not affect any users. It only affects log    *
  * file data.                                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * SUPPRESSING LOG ENTRIES MESSAGES FROM ALWAYS LOGGING IN THE  *
  * LOG                                                          *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Fixed in EmailListnerTask.java
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO SYSTEMS

• Fixed component ID

  5724R46AV

Applicable component levels

• R760 PSY

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