IBM Support

IV90194: OUTLOOK PLUGIN INSTALL FAILS ON PROGRAM FILES FOLDER

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You can track all active APARs for this component.

 

APAR status

  • Closed as fixed if next.

Error description

  • If you attempt to install the plugin into a folder within
    C:\Program Files\... the information provided on the command
    line such as URL is NOT copied into the users
    outlook.properties file. However if you select any other folder
    in the computer as an install location then the details are
    updated into the outlook.properties file.
    
    The problem with using any other location is that those
    locations are not trusted by windows and as such the
    application when invoked forces a popup which due to the
    expired application signing certificate is not pretty and is
    quite scary and is likely to result in many of the users
    declining the installation.
    
    Because the files are sent to the users' computers silently
    they will not be aware that the plugin has been deployed into
    their machine. Any pop-up around email is worrying so it easy
    to see people taking the Don't Install  option.
    

Local fix

  • N/A
    

Problem summary

  • Need to use a file:/// URL style path loogup vs just the
    Install Dir.
    

Problem conclusion

  • When the IBM TRIRIGA Reserve add-in was installed into
    C:\Program Files,  it did not read any configuration values,
    such as URL,  that the user specified during install.  Those
    fields appeared blank in the Addin Options screen in Outlook
    and in the user's outlook.properties file. This is targeted to
    the 2h2016 release.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV90194

  • Reported component name

    TRI APP PLTFM R

  • Reported component ID

    5725F26RE

  • Reported release

    351

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-10-20

  • Closed date

    2016-10-24

  • Last modified date

    2016-10-24

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • 999
    

Fix information

Applicable component levels

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSHEB3","label":"IBM TRIRIGA Application Platform"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"351","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
30 March 2022