IV88982: CAN SET THE SECOND PERSON AS USER OF SR IF 2 PEOPLE HAVE SAME DISPLAY NAME IN MAXIMO PERSON TABLE

APAR status

• Closed as program error.

Error description

• Problem with SR.AFFECTEDPHONE and SR.AFFECTEDEMAIL fields when
  there is more than one person with the same value in
  PERSON.DISPLAYNAME
  
  System Information::
  
  IBM WebSphere Application Server 8.5.5.6
  Version Tivoli's process automation engine
  7.6.0.3-IFIX20160210-1222
  Build 20160113-2204 DB Build V7603-151 HFDB Build HF7603-03IBM
  TPAE
  Integration Framework 7.6.0.3 Build 20160108-1912 DB Build
  V7603-21IBM
  Maximo Calibration 7.6.0.0 Build 20160114-1313 DB Build
  V7600-03IBM
  Maximo for Service Providers 7.6.2.0 Build 20151204-0700 DB
  Build
  V7620-10IBM Maximo for Transportation 7.6.2.0 Build
  20160114-1557 DB
  Build V7620-12IBM Maximo Asset Management 7.6.0.3 Build
  20160113-2204 DB
  Build V7603-01
  Server OS Windows Server 2012 R2 6.3
  
  
  Steps to Reproduce:
  
  1. Go to People (SP) application and duplicate a name in the
  display name field. even if differerent details elsewhere
  
  2.Save changes
  
  3. GoTo Application Designer select Service Request (SP) and
  add SR.REPORTEDBYNAME field on UI in User information (You can
  skip this step if you have this field on
  UI):
  - Attribute: REPORTEDBYNAME
  - Lookup: PERSONNAME
  - Go To Application: Person
  - Menu Type: NORMAL
  4. Save the changes.
  5. Go to Service Request (SP) application and press "New Service
  Request" button
  6. In "Service Request" tab Go to "User Information" ->
  "Reported By" section.
  7. Use "Detail Menu" in field "Name (SR.REPORTEDBYNAME)" and
  press"Select value" to display "Select Value" dialog.
  8. In the dialog use filter and set value in "Name" field.
  9. You should see more than one person with the same name. 10.
  Choose SECOND person on the list
  10. Please see that "Phone" (SR.AFFECTEDPHONE) and E-mail (SR.
  AFFECTEDEMAIL) field in "Affected Person" section were
  automatically set with the values from the first person even
  though user selected second person
  

Local fix

• NA
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * YES                                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Problem with SR.AFFECTEDPHONE and SR.AFFECTEDEMAIL fields    *
  * when                                                         *
  * there is more than one person with the same value in         *
  * PERSON.DISPLAYNAME                                           *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• When you search for person using affected id or reported by id
  they do the query by personid that you select but when you do
  the search list from reported by name or affected by name they
  do the search by displayname in person table.
  So the set contains multiple values.
  Changed the search so one value was returned.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels

• R760 PSY

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