IV87677: COMMLOG ENTRIES NOT DISPLAYING IN ACTIVITIES AND TASKS

APAR status

• Closed as program error.

Error description

• Sending communication template directly from Activities and
  Tasks application does not add an entry to the CommLog.
  
  Steps to Reproduce
  1. Go To Change Module > Activities and Tasks application
  2. Open any record. Select Action > Create > Communication
  3. Fill up the needed values. I used an OOB communication
  template 'WFTAPPROVED' and send it to my IBM email id.
  4. I was able to receive the email but the recent commlog(Log
  tab > Communication Log) was not added.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Maximo Users                                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * COMMLOG ENTRIES NOT DISPLAYING IN ACTIVITIES AND TASKS       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to latest release                                    *
  ****************************************************************
  

Problem conclusion

• COMMLOG ENTRIES DISPLAY IN ACTIVITIES AND TASKS
  
  The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Fix Pack Release 7.6.0.7
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  ADMINISTRATION

• Fixed component ID

  5724R46A1

Applicable component levels

• R760 PSY

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