IV84819: ATTACHMENT 400 ERROR WHEN USING SPECIAL CHARACTERS IN ATTACHED FILE

APAR status

• Closed as program error.

Error description

• Attachment 400 Error
  
  Sometimes one attachment is missing other times all attachments
  are missing. Issue does not occur at all times.
  
  Steps to reproduce problem:
  
  1. Disconnected
  2. Created followon
  3. Added jobplan (hence Specs)
  4. Editied 3 specs
  5. Added 3 photos
  6. Added 3 worklogs
  7. Reconnected
  8. One of the attachments seemed to be missing in Maximo
  9. But there was an error in Anywhere
  
  First attachment of three was missing. The last 3 attachments
  should be one, two (mistyped to twoy) and three.
  One is missing.
  The reason that there are more is that the query pulls
  attachments from other workorders in the hierarchy.
  
  Expected behaviour:
  All the attachments should be uploaded to Maximo when device is
  reconnected to the device.
  
  Environment:
  
  IBM Maximo Anywhere 7.5.2.1 Build 20150730-101121-0400 DB Build
  V7521-04
  Tivoli's process automation engine 7.5.0.8 Build 20150401-2000
  DB Build V7508-33
  IBM Maximo Asset Management 7.5.0.8 Build 201504071004 DB Build
  V7508-00
  IBM Maximo for Service Providers 7.5.3.0 Build 20140708-1430 DB
  Build V7530-19
  MaxTAF 7.5.0.0 Build 2.4.0.0 DB Build V7500-24
  IBM Maximo for Utilities 7.5.0.1-20140311-0927 Build
  20120710-0136
  DB Build V7501-14 HFDB Build HF7501-04
  TPAE OSLC Object Structure 7.5.2.1 Build 20150730-101114-0400
  DB Build V7521-03
  IBM Maximo Asset Management Scheduler 7.5.2.0 Build
  20150401-2000 DB Build V7520-181
  IBM Maximo Spatial Asset Management 7.5.0.1-20151113-1143 Build
  20120714-2208 DB Build V7501-13 HFDB Build HF7501-07
  IBM TPAE Integration Framework 7.5.1.3 Build 20150403-1800 DB
  Build V7513-02
  A.W. 7.5.0.R4 Build 0 DB Build V7500-00
  
  WAS 7.0.0.33
  Oracle 11.2
  
  Mobile device: Panasonic Toughpad FZ  G1 : Windows 8.1
  
  Operating System:
  
  Windows Server 2008 R2
  

Local fix

• Dev provided fix
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Any users trying to attach from the Gallery on Windows       *
  * Tablet would see this.  Any Android or iOS users who tried   *
  * to attach files with special characters                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Attachments with special characters cannot be uploaded to    *
  * the Maximo server, the end user receives a 400 error on the  *
  * Workorder.                                                   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to the latest fixpack                                *
  ****************************************************************
  

Problem conclusion

• Maximo cannot handle these special characters at the OSLC layer
  when we attempt to upload.  Therefore, we will strip these
  special characters out of the filename before uploading.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• ATTACH
  

Fix information

• Fixed component name

  ANYWHERE APPS

• Fixed component ID

  5725M39MA

Applicable component levels

• R752 PSY

     UP

• R760 PSY

     UP