Fixes are available
APAR status
Closed as program error.
Error description
Problem Description: On Solaris x86 11.3, the OS Agent will not stop without the force option (-f). The problem is not seen prior to Solaris 11.3. In reality the agent is crashing just after startup with the stacktrace seen below. Related Files and Output: In the <hostname>_ux_<999999999>.log file, the following stacktrace is seen: **** Stacktrace in standard logs. Enable KBB_SIG1=-dumpoff in ini for core dumps **** /opt/IBM/ITM/sol606/ux/bin/kuxagent'stacktrace_handler+0x5b [0x7384fb] /lib/amd64/libc.so.1'__sighndlr+0x6 [0xffff80ffbf4f8636] /lib/amd64/libc.so.1'call_user_handler+0x2ce [0xffff80ffbf4eb68e] /usr/lib/amd64/libCstd.so.1'__1cDstdMbasic_string4Cwn0ALchar_tra its4Cw__ n0AJallocator4Cw___Fempty6kM_b_+0x7 [0xffff80ffbdbb99d7] [Signal 11 (SEGV)] /opt/IBM/ITM/sol606/ux/lib/libkca.so'__1cOGetCommandLine6Fi_nDst dMbasic_ string4Cwn0ALchar_traits4Cw__n0AJallocator4Cw_____+0x679 [0xffff80ffb1561379] /opt/IBM/ITM/sol606/ux/lib/libkca.so'__1cNKcaCmdSolarisPopenAppl ication6 MrnDstdMbasic_string4Cwn0BLchar_traits4Cw__n0BJallocator4Cw____2 3ri3pnGP olicy__pv_+0x416 [0xffff80ffb154b0b6] /opt/IBM/ITM/sol606/ux/lib/libkca.so'__1cKKcaCmdUNIXUgetAppOpera tingStat e6MnDstdMbasic_string4Cwn0BLchar_traits4Cw__n0BJallocator4Cw____ 22ripnGP olicy__nPOperatingStates__+0x194 [0xffff80ffb1539fe4] /opt/IBM/ITM/sol606/ux/lib/libkca.so'__1cIWatchdogRgetOperatingS tate6M_n POperatingStates__+0x2d7 [0xffff80ffb14c3477] /opt/IBM/ITM/sol606/ux/lib/libkca.so'__1cKControllerWProcessMgmt StateCha nge6MpnOAgentMgmtEvent__v_+0x12f6 [0xffff80ffb146cfc6] /opt/IBM/ITM/sol606/ux/lib/libkca.so'__1cKControllerbEupdatePers istedAge ntCollection6MrnSManagedProcessList_pnGPolicy__v_+0x584 [0xffff80ffb1464c44] /opt/IBM/ITM/sol606/ux/lib/libkca.so'__1cKControllerVProcessCAPS tateChan ge6MpnMCAPFileEvent__v_+0x34f4 [0xffff80ffb146a044] /opt/IBM/ITM/sol606/ux/lib/libkca.so'__1cMCAPFileEventTdoCommand Processi ng6M_v_+0x24c [0xffff80ffb14e7b8c] /opt/IBM/ITM/sol606/ux/lib/libkca.so'__1cOCommandHandlerKrunHand ler6M_v_ +0x3f4 [0xffff80ffb14db4d4] /opt/IBM/ITM/sol606/ux/lib/libkca.so'commandHandlerThreadEntry+0 xf7 [0xffff80ffb14db057] /lib/amd64/libc.so.1'_thrp_setup+0xa5 [0xffff80ffbf4f8269] /lib/amd64/libc.so.1'_lwp_start+0x0 [0xffff80ffbf4f8510] Fatal Error (11) Detected. Exiting
Local fix
Problem summary
On Solaris x86 11.3, the Monitoring Agent for UNIX OS will crash or will not stop without the force option (-f). The problem is not seen prior to Solaris 11.3. The agent is crashing just after startup with the stacktrace seen below, however the processes can continue to run. In the <hostname>_ux_<999999999>.log file, the following stacktrace is seen: **** Stacktrace in standard logs. Enable KBB_SIG1=-dumpoff in ini for core dumps **** /opt/IBM/ITM/sol606/ux/bin/kuxagent'stacktrace_handler+0x5b [0x7384fb] /lib/amd64/libc.so.1'__sighndlr+0x6 [0xffff80ffbf4f8636] /lib/amd64/libc.so.1'call_user_handler+0x2ce [0xffff80ffbf4eb68e] /usr/lib/amd64/libCstd.so.1'__1cDstdMbasic_string4Cwn0ALchar_tra its4Cw__n0AJallocator4Cw___Fempty6kM_b_+0x7 [0xffff80ffbdbb99d7] [Signal 11 (SEGV)] /opt/IBM/ITM/sol606/ux/lib/libkca.so'__1cOGetCommandLine6Fi_nDst dMbasic_ string4Cwn0ALchar_traits4Cw__n0AJallocator4Cw_____+0x679 [0xffff80ffb1561379] /opt/IBM/ITM/sol606/ux/lib/libkca.so'__1cNKcaCmdSolarisPopenAppl ication6MrnDstdMbasic_string4Cwn0BLchar_traits4Cw__n0BJallocator 4Cw____23ri3pnGPolicy__pv_+0x416 [0xffff80ffb154b0b6] /opt/IBM/ITM/sol606/ux/lib/libkca.so'__1cKKcaCmdUNIXUgetAppOpera tingStat e6MnDstdMbasic_string4Cwn0BLchar_traits4Cw__n0BJallocator4Cw____ 22ripnGPolicy__nPOperatingStates__+0x194 [0xffff80ffb1539fe4] /opt/IBM/ITM/sol606/ux/lib/libkca.so'__1cIWatchdogRgetOperatingS tate6M_nPOperatingStates__+0x2d7 [0xffff80ffb14c3477] /opt/IBM/ITM/sol606/ux/lib/libkca.so'__1cKControllerWProcessMgmt StateChange6MpnOAgentMgmtEvent__v_+0x12f6 [0xffff80ffb146cfc6] /opt/IBM/ITM/sol606/ux/lib/libkca.so'__1cKControllerbEupdatePers istedAgentCollection6MrnSManagedProcessList_pnGPolicy__v_+0x584 [0xffff80ffb1464c44] /opt/IBM/ITM/sol606/ux/lib/libkca.so'__1cKControllerVProcessCAPS tateChange6MpnMCAPFileEvent__v_+0x34f4 [0xffff80ffb146a044] /opt/IBM/ITM/sol606/ux/lib/libkca.so'__1cMCAPFileEventTdoCommand Processing6M_v_+0x24c [0xffff80ffb14e7b8c] /opt/IBM/ITM/sol606/ux/lib/libkca.so'__1cOCommandHandlerKrunHand ler6M_v_+0x3f4 [0xffff80ffb14db4d4] /opt/IBM/ITM/sol606/ux/lib/libkca.so'commandHandlerThreadEntry+0 xf7 [0xffff80ffb14db057] /lib/amd64/libc.so.1'_thrp_setup+0xa5 [0xffff80ffbf4f8269] /lib/amd64/libc.so.1'_lwp_start+0x0 [0xffff80ffbf4f8510] Fatal Error (11) Detected. Exiting
Problem conclusion
Code has been updated to handle the change in Solaris 11.3. The fix for this APAR is contained in the following maintenance packages: | fix pack | 6.3.0-TIV-ITM-FP0007
Temporary fix
Disable Watchdog using the following steps: - Edit the $CANDLEHOME/config/ux.ini file - Comment out the KCA_CAP_DIR line: # KCA_CAP_DIR=$CANDLEHOME$/config/CAP:/opt/IBM/CAP - Add a new line: # KCA_CAP_DIR= - Restart the agent
Comments
APAR Information
APAR number
IV84770
Reported component name
ITM AGENT UNIX
Reported component ID
5724C040U
Reported release
630
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-05-13
Closed date
2016-07-11
Last modified date
2017-01-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
ITM AGENT UNIX
Fixed component ID
5724C040U
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"630","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
08 March 2023